Sales Supervisor

Summary

The Sales Supervisor is a sales-driven, leadership role responsible for meeting individual sales targets while setting the example for the store team in exceptional customer service and brand standards. Acting as the senior presence in the absence of Store Management, this role oversees day-to-day store operations, staff performance, and client engagement. The Supervisor contributes to team development, local business awareness, and maintaining visual and operational store standards.

Responsibilities

• Lead by example in customer service, product knowledge, and brand representation.
• Achieve and exceed individual sales goals and support the team to meet store KPIs (UPT, ADT, etc.).
• Build and develop a client base, schedule appointments, and conduct suggestive selling and styling.
• Supervise staff in the absence of Store Management, conduct meetings, resolve customer issues, and ensure floor coverage.
• Manage opening/closing procedures, inventory tasks, replenishment, and uphold visual merchandising standards.

Requirements

• Minimum 3 years of experience in a luxury retail environment or similar industry.
• Proven leadership and customer service skills with the ability to motivate and coach others.
• Strong computer skills (MS Office) and experience with retail systems such as Teamwork.
• Demonstrated ability to build and maintain a clientele; networking and appointment scheduling experience preferred.
• Ability to multi-task, prioritize, and maintain store standards and presentation.