Retail Key Holder​/Stylist

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Job Description

We are seeking a dynamic, team-focused, and sales-driven Keyholder Stylist to join our luxury pet boutique in the heart of Beverly Hills. As a part of the management team, we expect you to be a leader at the forefront of our brand—you will play a vital role in creating a lavish and welcoming shopping experience for our discerning clients and their canine companions.

This is an opportunity to help build a distinctive destination known for exceptional service, beautifully curated apparel and accessories, and a culture of professionalism and warmth. In this role, you will be responsible for cultivating a high-performance team environment, driving sales growth and client loyalty, and ensuring that every detail reflects our commitment to luxury retail excellence. As a Keyholder, you will support the Store Manager and Operations Manager by helping to represent the brand in-store, assisting with daily operations, helping uphold company standards, and contributing to the execution of sales and KPI goals.

You will play a key role in coaching associates, maintaining a strong store presence, and stepping into leadership tasks when delegated. The ideal candidate will have demonstrated expertise in luxury retail, a passion for clienteling and relationship management, and the leadership skills to develop a store culture rooted in continuous improvement, integrity, and elite service. Our mission is to provide an extraordinary shopping experience to pets and their humans, treating every interaction as a luxury moment worthy of the most discerning clientele.

(We do not offer grooming, boarding, or food as we are an apparel and accessory dog boutique)

DUTIES AND RESPONSIBILITIES

• Support and sustain a high-energy workplace culture that is enthusiastic, inclusive and positive, fostering engagement, accountability, and a sense of fun, while maintaining a customer-first mindset focused on delivering exceptional service and strong results.
• Model professionalism, integrity, and respectful communication in every interaction to help uphold our five-star service standard.
• Contribute to team motivation by participating in goal sharing, celebrating achievements, and encouraging collaboration.
• Represent the brand with care and attention to detail, ensuring interactions and visuals align with our elevated identity as a premier lifestyle brand.
• Maintain consistent communication with the Store Manager to ensure operations run smoothly and all needs are escalated or addressed in a timely manner.
• Assist in guiding and supporting the team toward meeting daily and monthly sales goals and KPIs.
• Support daily store operations by modeling expected behaviors and reinforcing store standards.
• Participate in team development through peer coaching, check-ins, and support with onboarding new associates.
• Recognize team wins and positive behavior to reinforce a strong, respectful, and results-driven store culture.

2. Sales, Customer Service & Clienteling

• Encourage the team to reach success by leveraging company tools and strategies to meet and exceed sales goals.
• Actively participate in upselling, cross-selling, and product recommendations.
• Drive sales through coaching staff on product knowledge and selling techniques.
• Monitor daily, weekly, and monthly sales targets.
• Assist in implementing promotions and upselling strategies.
• Help coach peers when appropriate.
• Stay informed of sales targets and assist the Management Team in identifying ways to improve performance.
• Deliver outstanding and personalized customer service to walk-in customers, telephone inquiries, email inquiries, and VIP clientele.
• Greet customers warmly and professionally, ensuring they receive attentive support that reflects the brand’s standards.
• Support in resolving customer concerns with empathy, urgency, and care, escalating more complex issues to the Store Manager.
• Build trust and familiarity with regular customers to enhance relationships and increase satisfaction.
• Assist the Store Manager in maintaining clienteling practices and delivering on KPI targets.
• Consistently model brand-appropriate behavior in customer service, product handling, and visual presentation.
• Follow all clienteling policies to ensure fairness and consistency in managing customer relationships.
• Maintain accurate CRM entries and log sales activities daily.
• Build rapport with returning customers and help maintain long-term relationships through friendly, thoughtful service.

3. Product Knowledge and Presentation

• Ability to learn and confidently articulate knowledge of vendors, designers, and suppliers.
• Support associates by sharing product knowledge in a clear and inspiring way, alongside the Store Manager.
• Stay up to date on new arrivals, discontinued items, and backorders, and ensure the team is briefed weekly.
• Assist in supervising the efficient and productive handling of all merchandise including shipment receipt and…