Selling Supervisor, Beverly Hills Flagship

About the Role

The primary responsibilities of a Selling Supervisor are to achieve selling and customer service objectives while adhering to the operational asset protection standards of the boutique.

• Sales Objectives
  • Accountable for meeting monthly and annual individual sales goals while working as part of a team to achieve the boutique’s collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationery, and the like) are stocked at all times. Maintain the selling floor to meet standards, including straightening, filling in and replenishing new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
  • Provide assistance as needed in inventory preparation.
• POS
  • Process and ensure the accuracy of all transactions, including receipts, CRM files (providing meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after‑sales service when needed.
  • Partner with management on POS decisions and communicate discrepancies, if any, during the opening, closing, and general POS variances by end of business day.
  • Maintain cleanliness and organization of workstation at all times.
• Asset Protection
  • Comply with all asset protection procedures such as employee sign‑in sheets, bag checks in conjunction with AP as application, and appropriate AP techniques. Follow guidelines for key control and merchandise security, respecting physical EAS tagging guidelines and ensuring all products are properly ticketed (on floor, back of house and merchandise returns).
  • Prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
• Customer Service
  • Consistently provide high levels of service to clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
• Supervisory Responsibility – None.
• Budget Responsibility – None.
• Decision‑Making Responsibility – None.

• 2+ years of experience in sales, experience in a luxury environment preferred.
• Strong relationship development and impeccable communication skills.
• Even‑tempered with the ability to continuously multi‑task.
• Self‑starter and able to work independently while balancing collaboration with a team.
• Strong organizational skills.
• Open availability to accommodate the needs of the business.
• Ability to lift 0–25 lbs. without assistance.

The hourly range for this position is $28.00 to $33.00 per hour. Actual rates are determined based on the job, location, and individual experience.

• Commission and bonus incentives based on sales performance.
• Medical, Dental, Vision.
• Life Insurance and Disability.
• Paid time off (18 DDO’s, 12 company holidays, 2 wellbeing days, and sick & safe time).
• Paid Parental Leave and Transition Time.
• 401(k) and Roth Retirement Plan with company matching and profit sharing.
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
• Product discount and EAP resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.

Hermès is an equal‑opportunity workplace. All applicants are recruited, selected and hired on the basis of merit and ability, with respect to experience and qualifications, and without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, citizenship, military status or any other basis prohibited by law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.