Corporate Group & Transient Sr. Sales Manager

Description

An urbane retreat in Beverly Hills - Established in 1975 on a palm-lined residential boulevard, L’Ermitage is a discreet, luxurious getaway located a stone’s throw from the beating heart of Beverly Hills. As the longest-tenured Forbes Five-Star and AAA Five Diamond all-suite hotel in the world, L’Ermitage is committed to offering travelers excellence in hospitality.

Scope of this Position:

Reporting to the Director of Sales, the Corporate Group & Transient Sr. Sales Manager will focus on educating travel professionals & company travel planners on L’Ermitage Beverly Hills, moving market share from our competitors, and uncovering new corporate transient business with travel to Beverly Hills / Los Angeles. Through effective relationship building and account management they will deliver the highest levels of guest service and will ensure ongoing client satisfaction.

They will be a creative, energetic, and knowledgeable professional, and will be fundamental to the ongoing success of the hotel.

General

Responsibilities Include:

• Works collaboratively with the sales team to ensure sales efforts are coordinated and not duplicated.
• Generate new business, close deals, and increase revenue by soliciting new and existing business, on-site visits and sales tours, and community networking.
• Identify new business leads by examining local market trends and competition activities
• Establish and grow our market share by developing and maintaining relationships with new and existing planners in the corporate transient and group market segments.
• Manages and develops relationships with key internal and external stakeholders.
• Conduct performance evaluations, resolve problems, provide open communication, and recommend discipline when appropriate.
• Ensure training programs are conducted regularly and Company standards of performance are met. Give guidance and counsel staff toward improvement.
• Organize and/or lead scheduled Sales Department and related meetings.
• Direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to; the annual and monthly Forecast, sales tactical planning, Lead Management System, Booking PACE Reporting, STR report analysis and submitting weekly activity tracking with commentary.
• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new direct sales strategies.
• Make reasonable and informed recommendations to improve potential from existing and emerging markets.
• Establish themselves as a subject matter expert; serves the property by understanding of the Market, business issues, and concerns to offer better business solutions to the operation.
• Represent the properties to the group market segments as needed to increase market penetration and exceed revenue targets.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Meet with and entertain clients, some of which will require travel.
• Establish themselves as a brand ambassador serving the customer by understanding their business, business issues, and concerns to offer better business solutions.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service consistent with the daily service of the company.
• Communicate both verbally and in writing to provide clear direction to the staff.
• Works collaboratively with the commercial team to promote initiatives.
• Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned
• Initiate and sales agreements on the companies behalf, in alignment with property standards.
• Initiate induvial resumes as needed to ensure a seamless guest experience by communicating key information to internal department stakeholders.

Skills/Knowledge

Required:

• A complete understanding forecasting, selling, Beverly Hills & Los Angeles Comp set

• High…