Made-to-Measure Specialist, Beverly Hills Flagship

The Team:

The Hermès Beverly Hills Flagship Boutique opened in 1972and focuses on providing extraordinary service to clients as a part of the Western Region. This position will report to the Floor Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The primary responsibilities of the Made-to-Measure Specialist are to provide highly developed technical MTM skills to achieve selling and customer service objectives and inspire the customer with the craftsmanship of Hermès’ product. The Made-to-Measure Specialist will achieve individual sales objectives, while continually developing and assisting the entire staff on proficiency and familiarity of the MTM program.

All other duties as assigned by the supervisor.

• Ensure the highest level of MTM services is provided while conveying in-depth knowledge of fabric and custom suit products, including composition, style and origin.
• Serve as a trusted advisor in assisting customers in product choice, providing style advice and fit recommendations, and work collectively with the tailor on proper fit for the client.
• Develop and train staff on new seasonal fabrics, and ensure entire team has a thorough understanding of the program while assisting in order generation and follow-through.
• Serve as an Ambassador in frequently communicating with MTM métier in Paris, relay feedback on products and services from customers to the department in Paris, follow through in managing and tracking orders from start to finish, and reinforce standards on MTM services to minimize rejection rates.
• Demonstrate consistent high level of customer service and sales productivity, with an entrepreneurial approach in supporting MTM events, as well as services in MTM/Bespoke for own clientele, assisting in the process with other team members and providing technical expertise to manage customer questions.
• Additional responsibilities include the updating and maintenance of all necessary tools for the program, maintaining workstation, ensuring seasonal swatch books are updated weekly.

• Maintain presence on the sales floor and serve as an ambassador of the program to clients while also assisting in general selling activities throughout the store as needed.
• Accountable for meeting personal sales goal, selling across all métiers not limited to MTM, and work as part of a team for boutique to achieve its collective target.
• Organize and prioritize workstation and selling floor to support the sales effort. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times.
• Maintain selling floor to meet standards to including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
• Provides assistance as needed in inventory preparation.

• Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after sales service when needed.
• Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
• Maintain cleanliness and organization of workstation at all times.

• Responsible for complying with all asset protection procedures such as employee sign in sheets, and bag checks in conjunction with AP as applicable.
• Practice appropriate AP techniques and follows all guidelines for key control and merchandise security.
• Respects…