Security Technician; Embedded Client

Position Summary

The Embedded Lead Service & Project Technician serves as Premise One's dedicated, client-embedded technician at a studio campus near Beverly Hills, CA. This position is responsible for daily service delivery, preventive maintenance, system troubleshooting, and ad-hoc project support across the client's access control, video surveillance, and intrusion detection systems. This role requires a highly capable and self-motivated technician who can work independently, manage competing service priorities, and maintain strong working relationships with client personnel and onsite service partners.

As a primary onsite representative of Premise One, the technician must consistently demonstrate professionalism, responsiveness, technical expertise, and a commitment to customer service. The position may also provide technical leadership to junior technicians and assist with the client's ongoing access control hardware replacement project as service workload permits.

• Serve as Premise One's primary embedded technical resource at the assigned client location
• Build and maintain effective working relationships with client representatives, facilities personnel, security teams, and onsite contractors
• Respond to daily service requests and prioritize work based on urgency, operational impact, and client expectations
• Provide timely updates regarding ticket status, system conditions, scheduling conflicts, and issues requiring escalation
• Coordinate daily activities with the client while remaining accountable to Premise One's Service Manager

• Diagnose, troubleshoot, service, and repair access control, video surveillance, and intrusion detection systems
• Perform preventive maintenance, system inspections, device testing, and corrective repairs
• Support door hardware, field devices, control panels, power supplies, readers, locks, request-to-exit devices, and associated system components
• Troubleshoot control panel wiring, relay logic, network connectivity, field device communication, and system integration issues
• Verify that completed repairs restore the system to proper operation and meet Premise One and client standards

• Support ad-hoc installation and upgrade projects across access control, CCTV, and intrusion systems
• Assist with the client's ongoing access control hardware replacement project as service workload permits
• Perform device replacements, field hardware installation, control panel terminations, programming, testing, and commissioning
• Coordinate with approved subcontractors or certified locksmiths when specialized work is required
• Ensure door coring and modifications to fire-rated openings are performed only by properly qualified and certified contractors
• Coordinate with the client's designated low-voltage cabling contractor when new cabling or infrastructure work is required. Cable installation by this position is expected to be limited

• Test and verify all completed repairs, installations, programming changes, and system modifications
• Accurately document labor, materials, troubleshooting steps, system conditions, and completed work in the designated ticketing system
• Provide clear service notes, photographs, testing results, and client communications for each assigned ticket
• Complete timecards, service documentation, and project records accurately and on time
• Identify recurring issues and recommend corrective actions or long-term system improvements

• Conduct pre-work site assessments and required safety checks before beginning work
• Follow all Premise One, client, OSHA, and site-specific safety requirements
• Maintain a clean and orderly work area and protect the client's…