Clinic​/Practice Assistant, Orthopedics

## Clinic/Practice Assistant, Orthopedics Apply:
Onsite:
Beverly-MA:
Full time:
Posted 30+ Days Ago:
RQ4073552

Site:
Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Mass General Brigham Sports Medicine is seeking a Medical Administrative Assistant to support smooth and efficient clinical practice operations at our Beverly location. Our nationally recognized sports medicine specialists provide advanced care for the full spectrum of sports-related injuries and orthopedic conditions, serving athletes and non-athletes of all ages through innovative, research-based treatment and rehabilitation services.  Role Summary  Under general supervision, the Medical Administrative Assistant performs a combination of administrative and clerical duties to support patient visits, scheduling, registration, check-in and check-out, documentation, and day-to-day office operations.

This position does not require direct patient care, but plays an important role in creating a welcoming, organized, and efficient experience for patients, providers, and care teams.  

Key Responsibilities  
• Perform routine administrative and clerical duties for a clinical service or physician practice office.  
• Greet and assist patients while supporting appointment scheduling, check-in, and check-out processes.  
• Make, update, and maintain patient appointments and appointment records.  
• Answer telephones, assist callers with routine inquiries, take accurate messages, and route questions appropriately.  
• Support patient documentation by filing materials, printing appointment schedules, scanning documents, and processing information into patient medical records.  
• Process patient billing forms and may accept co-payments when required.  
• Request patient medical records and laboratory test results as needed.  
• Open and distribute unit mail, faxes, and other office communications.  
• Prepare forms, records, schedules, memos, and other materials as directed.  
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.  
• Serve as a scheduling, registration, and billing system resource or “Super User,” providing assistance and training to others as appropriate.  
• May perform more complex or specialized administrative functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.
** Qualifications**## Knowledge, Skills, and Abilities
* Proficiency with Microsoft Office Suite and general office systems.
* Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
* Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
* Strong written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
* Ability to understand written work-related documents and take complete, accurate messages.
* Strong organization, time management, and multitasking skills.
* Ability to follow established protocols and work effectively within clinical office systems.
** Additional Job Details (if applicable)**## Schedule and Location This is a full-time, benefits-eligible position based at 100 Cummings…