Manufacturing Customer Service Representative
Job in
Beverly, Essex County, Massachusetts, 01915, USA
Listed on 2026-06-02
Listing for:
KROHNE INC
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
KROHNE Inc. is looking for a Customer Support Representative - Beverly, MA
This person will provide customer support and system administration within the sales organization.
Your main responsibilities:- 1. Performs order entry and system administration for the ERP system (database). This includes the maintenance of customer data and sales territories.
- 2. Expedites orders with feeder factories.
- 3. Coordinates logistics activities as applicable to the sales process. This includes receipt and processing of orders as they are received from overseas factories.
- 4. Provides assistance with resolving customer complaints.
- 5. Provides training to Inside Sales personnel with regard to ERP system usage (new hires, etc.)
- 6. Interfaces with manufacturing to assist with the resolution of issues related to order quality, change orders and shipping issues.
- 7. Releases orders to manufacturing (picking lists, etc.)
- 8. Communicates with customers and representatives on issues relating to order confirmations, projects and submittal packages.
- Minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service environment
Equal employment opportunity, including veterans and individuals with disabilities.
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