Manufacturing Customer Service Representative

KROHNE Inc. is looking for a Customer Support Representative - Beverly, MA

This person will provide customer support and system administration within the sales organization.

• 1. Performs order entry and system administration for the ERP system (database). This includes the maintenance of customer data and sales territories.
• 2. Expedites orders with feeder factories.
• 3. Coordinates logistics activities as applicable to the sales process. This includes receipt and processing of orders as they are received from overseas factories.
• 4. Provides assistance with resolving customer complaints.
• 5. Provides training to Inside Sales personnel with regard to ERP system usage (new hires, etc.)
• 6. Interfaces with manufacturing to assist with the resolution of issues related to order quality, change orders and shipping issues.
• 7. Releases orders to manufacturing (picking lists, etc.)
• 8. Communicates with customers and representatives on issues relating to order confirmations, projects and submittal packages.

• Minimum of five years experience from a manufacturing/distribution environment in an inside sales, product support, order fulfillment or technical customer service environment

Equal employment opportunity, including veterans and individuals with disabilities.