Client Services Specialist

This role is a client-focused position responsible for providing support and proactively managing and optimizing client accounts. The Client Service Specialist will address all client needs, including routine payroll data entry, general client inquiries, and first-level support for incoming calls from the phone queue.

• Manage a client list or clients out of the service queue and provide exceptional customer service.
• Research, troubleshoot, and resolve client inquiries as part of ongoing support for your client set.
• Educate customers on how to use the system to process payroll.
• Assist clients with payroll support and general inquiries.
• Participate in the Client Service team meetings.
• Take incoming customer phone calls from the support queue.
• Accurately and completely document all customer interactions in our CRM system.
• Facilitate cross‑departmental interaction with other teams to ensure open communications for the benefit of our clients’ success.
• Continuously seek out process improvement opportunities and take ownership to implement positive change.
• Assist in the Distribution function and other areas as needed.

• Must be eligible to work in the United States without a visa or residency sponsorship.
• Associate’s degree required; bachelor’s degree preferred or equivalent experience.
• Strong interpersonal and customer service skills, with the ability to communicate effectively both verbally and in writing.
• Excellent time‑management skills, ability to meet deadlines, prioritize, and manage multiple tasks effectively.
• SaaS experience preferred.
• Ability to learn technology quickly through instruction and self‑training.
• Attention to detail and results oriented.

One Digital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

One Digital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”).

In short, we believe in hiring the most qualified applicant for the position, regardless of background.