Intake Associate, Weekend Hospice​/Palliative

Beverly, MA
• Beth Israel Lahey Health at Home
• Part-time
• Day When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Hospice and Palliative Care Intake Associate is responsible for the smooth transition of the patient into hospice and palliative care services. Receives and coordinates referrals to Beth Israel Lahey Health at Home (BILHAH) from affiliated and outside physicians, hospitals, facilities and other community referral sources.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Responds to all requests in a positive manner.

Elicits and gathers accurate and pertinent information regarding the patient’s medical and environmental condition to accurately identify critical information needed to initiate hospice and palliative consults.

Working knowledge of the skills and service provided by each member of the multidisciplinary team and the ability to relate these to identified patient needs.

Communicates identified prioritizes to the hospice and palliative teams based on patient’s needs and referral requests.

Understands and integrates relevant policies and procedures to ensure referral is processed in a timely and accurate manner.

Manages Face to Face report by scheduling visits with Nurse Practitioner within required timeframe

Checks in all nurse practitioners daily appointments

Confirms Nurse Practitioners appointment day before visit with patient/ family

Coordinates Initial evaluation with NP patient and family under the direction of the intake specialist

Under the direction of business office manager creates denial letters and has signed by EDAssists with one time patient contracts including travel contract.

Maintains the Administrator on call schedule for Hospice Registers all new Hospice patients with Hospice Pharmacy at start of care Assist the intake specialist with creating hospice and or palliative care EMRCheck PMP for all new admissions to hospice, export report and send to appropriate MD for review

Assist with email communication of forms needing signature and tracks back and scans to media

Inputs initial information into the computer to begin the admission process as applicable.

Collaborates with the Business Office to identify and verify patient’s insurance as applicable.

Forwards all referral information to the appropriate team for timely initiation of services.

Responds to telephone requests for information and interprets services to callers.

Uses information technologies including Email and the Epic EMR to process and track referrals and communicate with team members.

Develops positive relationships for new and existing referral sources, including physician offices, hospitals and rehab facilities.

Collaborates with BILHAH liaisons in outreach efforts.

Acts as a resource to referrers, staff, families and patients.

Develops and maintains relationships with referrers.

Communication
1. Communicates with the referral source regarding the patient’s needs and ensures physician’s orders are received for hospice and palliative care services as required.
2. Attends regular agency and team meetings as needed.
3. Provides timely communication to the hospice and palliative teams whenever there are unusual requests or complex situations/orders.
4. Practices confidentiality principles set by the agency and federal HIPAA guidelines.

Documentation:
1. Must have attention to detail when taking, processing and documenting referral requests throughout the intake process.
2. Proficiency with common office software programs and ability to learn other software products including, but not limited to Epic and E-Discharge.
3. Completes documentation in accordance with agency timeliness policies.

Professional Development:
1.…