Guest Relations Coordinator

We care about your career and are known for having the absolute best people in the industry. When you join us as a Taskmaster Guest Relations Coordinator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Complimentary stays with breakfast included in all Dorchester Collection hotels – stay once a year at each hotel (subject to availability & seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World‑class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive access to a discount platform featuring 1,000+ retailers

• Ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately. Manage service requests business rules in Unifocus to ensure seamless delivery of all requests during the day. This will include collating individual guest service requests and turning them into operational tasks, proactively reviewing departure guest PROmisses and ensuring proper billing adjustments prior to check‑out in an effort to guarantee our guests receive nothing but the best experience.
• Respond to guest calls, texts, faxes and special occasion requests – many of which are fulfilled by our Curators.
• Identify and report any imperfections or blemishes that arise in the property, and work with other positions to correct them.
• Maintain clear communication with other departments and the extended hotel team to ensure alignment and flawless service delivery.

Light work: standing and walking frequently for up to the entire work shift, exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects (i.e., pieces of paper, files and binders). Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking.

Occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods may be required.

• All of our employees are ambassadors of our Vision, Values and culture. Our Taskmaster Guest Relations Coordinators do this with everything they do.
• You’ll bring your unique personality and passion to the role and the team.
• English is the primary language used in our hotel. You must feel comfortable communicating in this language and have strong customer‑service communication skills.
• Attention to detail is critical for this role.
• We pride ourselves on nurturing an environment where Working Together is a must. Our Taskmaster Guest Coordinators are our biggest champions of this.
• Our hotels operate nonstop, so flexibility is required from everyone on the team.

USA

9641 Sunset Blvd 90210 Beverly Hills

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act.