Implementation Manager

Overview

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company's mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. Sitestream is focused on delivering high-quality, reliable program outcomes for partner communities. We are seeking ambitious, forward-thinking individuals to join a fast-growing, mission-driven team.

Implementation Manager — Based in Beverly, MA. Hybrid model of 3 days per week in office. Full time.

Reports to:

Vice President of Operations.

• Lead client onboarding from contract execution through project kick-off, serving as the primary point of contact.
• Translate contractual and technical requirements into clear implementation plans, timelines, and deliverables.
• Facilitate kick-off meetings to align stakeholders on scope, objectives, roles, and success criteria.
• Work closely with construction support to review contractor-related activities to ensure requirements are aligned with customer requirements.
• Coordinate cross-functional teams to ensure readiness across systems, data, and infrastructure.
• Establish communication cadence, governance, and risk mitigation to support successful project initiation.
• Collaborate with internal construction support to ensure civil infrastructure requirements align with contracted requirements associated with implementations.

• Bachelor s degree preferred in engineering, Computer Science, Information Systems, Criminal Justice or a related field, or equivalent practical experience.
• 4+ years of experience in implementation management, technical project management, or customer-facing delivery roles.
• Strong technical aptitude with experience supporting software, infrastructure, or managed service implementations.
• Experience working in Agile or Continuous Delivery environments.
• Proven ability to manage complex, cross-functional projects with external customers.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Experience translating contractual or business requirements into technical and operational solutions.
• Strong organizational, problem-solving, and risk management skills.
• Familiarity with civil infrastructure, industrial systems, or data-driven platforms is a plus.
• Prior experience or familiarity with law enforcement, military, or government environments, including knowledge of or experience within the photo enforcement field, is a plus.

• 401K match
• Vision insurance
• EAP
• Community Day
• Moment in Time Day
• Federal Paid Holidays

Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the US. Candidates must be able to pass a comprehensive background check, including fingerprinting.