IT Administrator

Build Health International (BHI) has a unique opportunity for an IT Administrator. BHI is a design-and-build nonprofit organization working in low-resource settings to develop healthcare infrastructure solutions that elevate the quality and accessibility of healthcare worldwide.

BHI provides clinical planning, design, construction, and maintenance for healthcare facilities in some of the resource‑constrained settings on earth. We are dedicated to partnering with organizations that provide high‑quality, accessible treatment to patients who need it most. Our work is grounded in commitments to sustainability, health equity, and local capacity building.

In the role of IT Administrator, your responsibilities will be to support the organization’s mission by ensuring reliable, secure, and cost‑effective technology systems. This role is responsible for managing IT infrastructure, supporting staff across programs and administrative functions, and identifying practical technology solutions that maximize impact while minimizing cost.

The ideal candidate is resourceful, service-oriented, and comfortable working in a lean environment with evolving needs.

• Administer and maintain all IT systems, including endpoints and network infrastructure.
• Provide day‑to‑day technical support to staff, including troubleshooting hardware, software, and connectivity issues.
• Manage user accounts, permissions, and access controls across systems (e.g., email, file storage, applications).
• Deploy and maintain devices (laptops, desktops, mobile devices) for staff and program use.
• Track and manage IT assets across multiple locations.
• Ensure data is securely stored, backed up, and recoverable in case of system failure or disaster.
• Adhere to cybersecurity best practices appropriate for a nonprofit environment.
• Maintain accurate IT documentation, including system configurations, procedures, and asset inventories.
• Support onboarding and offboarding of employees, including account setup and equipment provisioning.
• Manage software licensing, subscriptions, and renewals to avoid unnecessary expenses.

• Support staff training on technology tools to improve efficiency and adoption.
• Assist IT Manager with implementing low‑cost or donated technology solutions (e.g., nonprofit discounts, grants, vendor programs).
• Assist with external vendors, consultants, and managed service providers when needed.
• Adapt to changing priorities in a dynamic nonprofit environment.
• Travel to additional work sites (e.g., project locations or warehouses) as needed.
• Maintain a hybrid work schedule, with a minimum of three days onsite in the Beverly office.

Technical Skills

• Strong understanding of operating systems, networking, and system administration.
• Experience with user management tools such as Active Directory or cloud‑based identity platforms.
• Knowledge of cybersecurity fundamentals and data protection best practices.
• Experience with endpoint management, patching, and device lifecycle management.
• Ability to implement practical, scalable solutions without over‑engineering.

Soft Skills

• Strong commitment to supporting the organization’s mission and staff.
• Excellent customer service mindset with patience and empathy for non‑technical users.
• Ability to problem‑solve with limited tools and budget.
• Strong organizational and documentation skills.
• Ability to prioritize effectively in a fast‑paced, mission‑driven environment.

What Makes This Role Unique

• Opportunity to directly support and enhance the organization’s mission through technology.
• High level of autonomy and ability to shape IT processes and systems.
• Meaningful impact across programs, staff, and community services.

• Bachelor’s degree in Technology, Computer Science, or related field (or equivalent experience).
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft, or Google certifications) are a plus.

Location: Beverly, MA (Hybrid)

Compensation: $65,000 to $75,000 commensurate with experience

Pay Transparency Statement: In accordance with the Massachusetts Pay Transparency Act, we are committed to equitable compensation practices and transparency in our hiring process.

BHI is committed to providing equal opportunity in the workplace. BHI will make all employment and other placement decisions without regard to non‑job‑related factors such as race, color, religion, gender, national origin, ancestry, age, disability, veteran status, marital status, or sexual orientation. This applies to all areas, including, but not limited to, recruitment, hiring, training, promotion, compensation, and benefits.