Senior Engineer -Technical Support

Job Description

The candidate will join a team of professionals providing high level, high quality support to customers in Military, Industrial, Financial, Space and Frequency and Time Synchronization Solutions.

• Learn the Primary Reference Standard “Atomic Clocks” and help troubleshoot customer issues.
• Interpret schematics, assembly drawings and production/manufacturing procedures.
• Troubleshoot FTS timing and synchronization systems to assist customers with fault identification.
• Log customer cases in the CRM System.
• Provide solutions or workarounds and escalate when a customer is in a critical situation and no timely solution is available.
• Communicate effectively with customers.
• Communicate proactively with Technical Support Management.
• Document solutions and update customer case status in the CRM in a timely manner.
• Focus on pre‑sales and post‑sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front line technical and application support to customers and internal sales forces.
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

• BS in Electrical Engineering.
• 4–6 years experience.
• Basic knowledge of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
• Perform data analysis using proprietary software tools.
• Effective written and spoken communication skills and readiness to engage in phone or web‑based conference calls.
• PC skills with proficiency in Microsoft Windows and Office.

• Work well in a team environment.
• Self‑motivated with exceptional organization skills.
• Systematic approach to problem solving with strong attention to detail.
• Four or more years of technical support or customer service experience.
• Effective and proactive communication.

This job requires access to technology, materials, software or hardware that is controlled by US export laws. Candidates must provide proof of US citizenship, permanent US residency or classification as a protected individual as defined in 8 USC 1324(b)(a)(3).

No Travel.

Carrying, Hearing, Other, Reaching, Talking, Works Alone.

Sitting 80%, standing 10%, walking 10%.

Annual base salary range could be performed in the US is $68,640 – $205,000. Range is dependent on job location, skills and experience.

We offer a total compensation package that includes competitive base pay, restricted stock units, quarterly bonus payments, health benefits, retirement savings plans and an ESPP program with a 2‑year look‑back feature.

Microchip Technology Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

To all recruitment agencies:
Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.