Senior Engineer -Technical Support

Job Responsibilities

• Learn the Primary Reference Standard "Atomic Clocks" and help in trouble shooting customer issues.
• Interpret schematics, assembly drawings and production/manufacturing procedures.
• Troubleshoot FTS timing and synchronization systems to assist customers with fault identification.
• Log customer cases in the CRM System.
• Work on solutions or workarounds and elevate if the customer is in a critical situation and no timely solution is available.
• Communicate effectively with the customer.
• Communicate proactively with Technical Support Management.
• Document the solution and provide timely updates of the customer case status in the CRM.
• Focus on presales and post‑sales technical engagements for Microchip Frequency and Time Systems (FTS) products.
• Provide front line technical and applications support to customers and internal sales forces.
• Provide technical presentations and training that reflect customer requirements with emphasis on scalable features of Microchip FTS equipment.

• BS in Electrical Engineering.
• 4‑6 years experience.
• Basic knowledge/understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.
• Perform data analysis using proprietary software tools.
• Effective communication skills (writing and speaking) and readiness to engage in phone or web‑based conference calls.
• PC skills with proficiency in Microsoft Windows and Office.

• Work well in a team environment.
• Self‑motivated with exceptional organization skills.
• Systematic approach to problem solving with strong attention to detail.
• Four or more years of technical support or customer service experience.
• Effective and proactive communication.

This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either U.S. citizenship, permanent U.S. residency or classification as a protected individual as defined in 8 USC 1324b(a)(3).

No Travel

Carrying, Hearing, Other, Reaching, Talking, Works Alone

Sitting 80%, standing 10%, walking 10%

The annual base salary range for this position, which could be performed in the U.S., is $68,640 - $205,000.

We offer a total compensation package that includes base pay, restricted stock units, quarterly bonuses, health benefits, retirement savings plans, and an ESPP program.

Microchip Technology Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

For more information on applicable equal employment regulations, please refer to the Know Your Rights:
Workplace Discrimination is Illegal Poster.