Associate Robotic Automation Engineer

High Res is seeking an Associate Robotic Automation Engineer to join our Lab Automation engineering team at our headquarters in Beverly, Massachusetts. This role combines technical expertise with exceptional customer service to deliver seamless laboratory automation solutions. Reporting to the Associate Director of Automation Engineering, you will configure, deploy, and support robotic systems while serving as a trusted advisor to our life sciences clients.

This is an exciting opportunity for a technically curious professional who thrives at the intersection of robotics, software, and customer success. You'll work cross-functionally with internal teams and directly with clients to ensure our automation platforms exceed expectations from initial deployment through ongoing support. The ideal candidate is someone who can grow with the company and take on additional leadership responsibilities over time.

Responsibilities Technical Delivery:

Configure and deploy laboratory automation solutions, including robotic arms, scheduling software, and integrated devices

Execute Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
Troubleshoot field issues in collaboration with engineering, software, and support teams

Configure relational databases for laboratory scheduling applications

Maintain deployment documentation and drive process improvements

Diagnose and resolve technical challenges in deployed systems

Customer Success:

Serve as the professional face of High Res during on-site client engagements

Deliver comprehensive training on robotic systems ranging from single arms to room-scale platforms

Build trusted client relationships by understanding workflows and anticipating needs

Translate technical concepts into clear language for diverse audiences

Maintain responsive, professional communication throughout the customer journey

You'll learn extensively through collaboration with teammates and hands-on field experience. Your success will be greatly enhanced by the following qualifications:

Required:

Bachelor's degree in a technical discipline (Computer Science, Robotics, Engineering, or related field)
Genuine passion for automation and robotics technology

Interest and ability in software development

Basic proficiency in C# or other object-oriented programming languages

Professional demeanor and ability to represent the company with clients

Exceptional written and verbal communication skills across diverse audiences

Ability to travel up to and sometimes exceeding 40% annually at client locations domestically and internationally

Current driver's license and valid passport

Personal transportation for regional travel

Comfortable working in laboratory and technical environments

Capable of lifting up to 50 pounds and standing for extended periods

Preferred:

Experience in customer-facing technical roles (deployment engineering, technical support, field service)
Background in customer service, hospitality, or client success

Understanding of robotic arm technologies and laboratory automation software

Familiarity with networking protocols (TCP/IP) and serial communications

Basic mechanical and electrical troubleshooting skills

Experience documenting software issues and technical logs Strong organizational and time management abilities

Adaptability to fluctuating workloads and evolving customer expectations

Problem-solving mindset with attention to detail
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