Operations Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Beverly, MA, US

3 days ago Requisition

Salary Range: $80,000.00 To $85,000.00 Annually

Location: Hybrid, Beverly, MA (or as applicable)
Reports To: Associate Director of Operations

We are seeking a highly organized and analytical Operations Manager to oversee the day-to-day execution of our U.S. supply chain and business operations. This role is responsible for managing logistics, transportation, imports and exports, third-party distribution partners, operational reporting, and continuous improvement initiatives that ensure products move efficiently through our supply chain.

The ideal candidate combines strong operational experience with a data-driven mindset and the ability to translate complex information into actionable recommendations. This position works closely with internal stakeholders and external partners to support the timely, accurate, and cost-effective flow of products from suppliers to customers.

• Manage domestic and international inbound and outbound logistics activities across printers, suppliers, freight forwarders, customs brokers, carriers, ports, rail providers, and third-party distribution partners.
• Monitor shipments from supplier pickup through warehouse receipt, ensuring delivery schedules and operational milestones are met.
• Oversee import/export, transportation, customs, and regulatory documentation, ensuring accuracy and compliance with applicable requirements.
• Track transportation and warehouse performance, including receiving, inventory transfers, fulfillment, delivery timelines, service exceptions, and related costs.
• Investigate and resolve logistics issues, escalating significant risks as needed.
• Review freight costs, invoice discrepancies, claims, recoveries, and vendor performance to identify service and cost-saving opportunities.

• Develop and maintain dashboards, scorecards, and operational reports for transportation, warehousing, distribution, and inventory activities.
• Analyze key performance indicators, including:
  • On-time pickup and delivery
  • Shipment lead times
  • Port and rail dwell times
  • Warehouse receiving performance
  • Order cycle times
  • Fill rates
  • Freight costs
  • Inventory exceptions
  • Claims and damages
  • Third-party logistics performance
• Identify trends, root causes, and improvement opportunities and present recommendations to leadership.
• Conduct ad hoc analyses and scenario modeling to support inventory, production, freight, and distribution decisions.
• Improve reporting accuracy and efficiency through automation, standardization, and enhanced data controls.

• Implement approved operational policies, procedures, controls, and system enhancements.
• Create and maintain process documentation, standard operating procedures, training guides, and process maps.
• Monitor corrective action plans and ensure improvements deliver measurable results.
• Support carrier, warehouse, broker, and supplier performance reviews through data analysis and reporting.
• Assist with vendor evaluations, requests for proposal (RFPs), and contract discussions.
• Troubleshoot operational challenges and recommend sustainable solutions.
• Supervise and prioritize the work of the Business Operations & Analytics function and other assigned support staff.
• Provide coaching, training, performance feedback, and professional development support.
• Establish clear expectations for quality, timeliness, accountability, and service.
• Ensure appropriate cross-training, documentation, and operational coverage across critical functions.
• Support departmental projects and other initiatives as assigned.

• Bachelor's degree in Business, Supply Chain, Logistics, Operations, Analytics, Engineering, Technology, or a related discipline; equivalent relevant experience will also be considered.
• Minimum of 5 years of progressive experience in logistics, supply chain,…