Quality Assurance Manager

About Carrier

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

For more information, visit  or follow Carrier on social media at @Carrier.

Carrier is a Carrier company under the Climate Solutions Transportation (CST) segment, is a global leader in supply chain visibility solutions. Sensitech helps ensure the quality and integrity of temperature-sensitive products across the pharmaceutical, food, and industrial sectors. As part of Carrier Global Corporation, Sensitech is committed to innovation, sustainability, and global impact.

The Quality Assurance Manager oversees and drives the quality management program for Sensitech’s pharma and life sciences operations. The Quality Assurance Manager ensures that all products, services, and processes comply with regulatory standards (FDA, EMA, ISO, GMP, GDP) and internal quality policies. The Quality Assurance Manager acts as a key liaison between quality, engineering, operations, and regulatory affairs to promote a culture of continuous improvement and operational excellence.

This is an onsite role in Beverly MA.

We value our people and offer an extensive benefits package, with financial rewards including health insurance, retirement savings plan, and also lifestyle support with flexible working and parental leave. Plus, we’ll support your growth with paid-for external training programs and courses.

• Develop, implement, and maintain Quality Management System (QMS) procedures related to Quality Assurance (QA) aligned with GMP, GDP, ISO 9001, ISO 13485, and applicable regulatory requirements.
• Ensure compliance with FDA, EMA, ICH, and other relevant regulatory bodies for pharmaceutical and life sciences operations.
• Review and approve SOPs, work instructions, quality records, and validation documentation.
• Support external customer audits.

• Oversee QA activities for product development, manufacturing, packaging, and distribution.
• Monitor product release processes to ensure compliance with quality and regulatory requirements.
• Manage investigations of deviations, non-conformances, Out-of-Specification (OOS) results, and customer complaints.
• Approve Corrective and Preventive Actions (CAPA) and verify their effectiveness.

• Conduct risk assessments for products, processes, and suppliers.
• Implement quality metrics and reporting systems to track compliance and performance.
• Lead continuous improvement initiatives to enhance process efficiency, product reliability, and regulatory compliance.
• Support change control processes and assess the impact of changes on product quality and compliance.

• Mentor and guide QA employees; promote a culture of quality awareness across the organization.
• Collaborate with cross-functional teams including Engineering, Operations, Supply Chain, and Regulatory Affairs.
• Act as the primary QA contact for suppliers, contract manufacturers, and logistics partners.
• Provide quality guidance and training to employees at all levels.

• Bachelor’s degree.
• 5+ years of experience in quality assurance in pharma, biotech, or life sciences.
• 2+ years of experience in leading global teams.

• Bachelors in Life Sciences, Pharmacy, Biotechnology, or Engineering.
• Master’s degree in Life Sciences, Pharmacy, Biotechnology, Engineering.
• Experience with cold-chain monitoring, logistics, or medical device quality systems.
• Familiarity with electronic quality systems (EQMS) and digital tools for QA/QC management.
• Certification in quality (e.g., CQE, CQA, Six Sigma).
• In-depth knowledge of GMP, GDP, ISO 9001, ISO 13485, and FDA/EMA regulations.
• Experience with validation, qualification, and quality control processes in a…