Server, Server​/Wait Staff

Description

Serves meals to residents' tables following Hawthorn Senior Living procedures in a courteous and friendly manner. This position is considered a universal employee worker and will be crossed trained in other positions as directed by the Community Executive Chef and/or the Community Management Team.

• Ability to present meal alternatives to residents and guests.
• Have a general knowledge of sanitation and safe food handling practices.
• Meets state or provincial health-related requirements.
• Must meet state or provincial age-related requirements.

• Embodies a patient and creative attitude with the ability to “think outside the box.”
• Demonstrates a commitment to and respect for all individuals.
• Able to communicate effectively in English, both verbally and in writing, with residents and staff.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Ability to prioritize and organize multiple work duties.
• Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player.
• Ability to work under time constraints and meet department deadlines.

• None

• Regular, on-site attendance and punctuality are required as scheduled.
• Takes responsibility for maintaining current knowledge of the Hawthorn Senior Living Employee Handbook.
• Adheres to all Company policies, procedures and standards.

• Greets residents (and visitors if applicable) at table before taking orders or serving.
• Politely and efficiently takes meal orders and delivers them to kitchen.
• Assures adaptive equipment present for residents who require it.
• Serves beverages, cereals, soups, salads, meals, and desserts.
• Assists residents with opening packages, cutting foods, etc. as necessary.
• Delivers meal trays to resident apartments as necessary.
• Busses dining room tables.
• Cleans dining room tables and chairs.
• Vacuums dining room after meals.
• Sets tables for next meal.
• Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
• Performs other duties as assigned by the Community Executive Chef and/or the Community Management Team.
• May be assigned to any other job function in the Community on a relief basis.
• Maintains food handlers permit as necessary to fulfill state or provincial regulations.
• Maintains CPR and first aid certification as necessary to fulfill state or provincial regulations.

• Performs all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, or others.
• Use timekeeping system to report hours worked on a daily basis, as well as the start and stop times of your meal periods.
• Meets the assigned work requirements of the job.
• Adheres to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your Community Executive Chef.
• Promotes resident advocacy and demonstrate excellent customer service at all times.
• Serves as a role model for all employees by displaying a responsible, cooperative, and positive attitude.
• Represents the Company and the community in a professional, courteous, and friendly manner when in the public.

• Understands safe and proper chemical use and adheres to safety protocols. This includes using personal protective equipment when necessary.

• Attend education and training classes as necessary to fulfill company training requirements and/or state regulations applicable to the position.
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company…