Client Services Associate

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, dedicated to creating innovations that bring comfort, safety, and sustainability to life.

The Client Services Associate provides high‑level customer care to Sensitech’s food and consumer/industrial customers, building relationships with external customers and internal cross‑functional teams. This position is located in our Beverly, MA office.

• Maintain customer relationship management and ERP database records.
• Coordinate with Sales and customers to enter accurate account information.
• Provide order support and manage purchase order/contract review, order qualification, processing, and post‑sales follow‑up.
• Engage with Sales, Professional Services, and Supply Chain to ensure on‑time deliveries and consistent communication.
• Handle phone support, field inbound calls regarding inquiries and orders.
• Manage quote and customer product support, troubleshoot logistics, product, and procedural issues.
• Act as a customer advocate, ensuring timely delivery and participating in the complaint process.
• Collaborate with the Client Services team to establish processes and improve efficiency.
• Add value to internal and external customers and support clients’ program/project compliance.
• Qualify and follow up with Sales on leads.
• Process return materials authorizations for post‑sale services.
• Complete projects with minimal supervision and direction.
• Perform other tasks as assigned.

• High School Diploma or GED.
• 3+ years of experience in a customer‑facing role.
• 3+ years of experience with an ERP system (SAP, CRM, Sales Order Entry, Credit Return, inventory and purchasing modules).

• Bachelor’s Degree.
• Ability and desire to succeed in a cross‑functional environment.
• Willingness to learn about the client base and industries.
• Experience working with international customers.
• 3+ years of experience with Microsoft Office Suite.
• 3+ years of experience in Operations and Logistics Support.
• Ability to work independently with minimal supervision.
• Demonstrated passion, dedication, professionalism, and proven execution.
• Desire to grow with the company.
• Professional written and verbal communication skills.
• Superior attention to detail for accurate data input and database navigation.

The annual salary for this position ranges from $53,000 to $106,000, depending on skills, education, experience, and unique qualifications.

Short‑term cash incentives may be available subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision, wellness incentives.
• Retirement Benefits.
• Time Off and Leave:
  Paid vacation (up to 15 days), paid sick leave (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation.
• Disability:
  Short‑term and long‑term.
• Life Insurance and Accidental Death and Dismemberment.
• Tax‑Advantaged Accounts:
  Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Carrier provides affirmative action for qualified individuals with a disability and protected veterans in compliance with applicable laws. If you require a reasonable accommodation during any stage of the hiring process, please contact C