Client Services Associate

About This Role

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our food and consumer/industrial customers. Success in this position will require relationship building with external customers and internal cross‑functional teams. This role is located in our Beverly, MA office.

• Account Set Up & Management:
  Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customers to enter appropriate account information
• Order Support
• Purchase Order/Contract review; order qualification and processing; post‑sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on‑time deliveries and consistent customer communication
• Phone support – field inbound calls regarding customer inquiries and orders
• Quote Management
• Customer & Product Support
• Troubleshoot logistics, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers
• Support clients program/project compliance
• Lead qualification and follow‑up with Sales
• Return Materials Authorization for post‑sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

• High School Diploma OR GED
• 3+ years of experience in customer facing role
• 3+ years of experience with ERP system (including SAP, CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)

• Bachelor’s Degree
• Ability and desire to succeed in a cross‑functional working environment
• Ability and desire to learn client base and industries
• Experience working with international customers
• 3+ years of experience with Microsoft Office Suite
• 3+ years of experience in Operations and Logistics Support role
• Ability to work independently with minimal supervision
• Demonstrate passion, dedication, professionalism and proven execution
• Desire to grow with company
• Professional written and verbal communication skills to clearly convey ideas, information, and concepts
• Superior attention to detail to accurately input data and navigate databases

The annual salary for this position is between $53,000.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

• Health Care Benefits:
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave:
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability:
  Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts:
  Health Savings Account;
  Health Care Spending Account;
  Dependent Care Spending Account
• Tuition Assistance

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at C We will make every effort to meet your needs in accordance with applicable laws.