Bath Showroom Sales Associate

Responsibilities

• Greet visitors by phone and in person in a friendly, professional manner.
• Achieve sales success by meeting with and selling to Sink & Spout customers: plumbing contractors, general contractors, builders & remodelers, designers, architects, homeowners.
• Be aggressively mindful of all specified sales and gross profit goals and the products that can best help achieve them.
• Demonstrate proficiency in CSD, the company’s order entry and inventory system.
• Promptly prepare and distribute quotes to all involved in a project (homeowner, contractor, etc.).
• Prepare and maintain Specbooks for customers.
• Follow up on all quotes in a timely manner until a sales order is closed or rejected.
• Work collaboratively with the contractor/builder/etc. to help ensure the project runs smoothly and on time.
• Proactively keep the customer apprised of the status of their order.
• Continue to build a network of repeat customers, particularly within the trades.
• Maintain accurate pricing on all displays.
• Work with the Showroom Director to ensure all product displays are in good condition and up to date.
• Continue to develop knowledge and expertise on all the products and lines displayed in the store as well as industry trends.
• Participate in meetings, marketing events and training events, both live and virtual, offered by the company and/or product vendors.
• Help to develop and implement in-store promotions and events in collaboration with the Showroom Director and the Marketing team.
• Keep the store environment (including desk area) and product literature clean, neat and attractive.
• Monitor exterior storefront to ensure it is neat and tidy, e.g., windows, doors, sidewalks, plantings.
• Perform all duties in a consistently safe manner, and adhere to all company safety policies.
• Perform other duties as assigned. Maintain a professional appearance.

• Knowledge of the kitchen and bath or lighting industry and/or a strong desire to learn.
• Strong solutions-based selling and closing techniques.
• Comfortable cold calling and pursuing new customers to achieve sales goals.
• Strong math skills.
• Knowledge of common computer applications and internet search techniques.
• Customer service orientation.
• Strong communication (written and verbal) and interpersonal skills.
• Assertiveness.
• Excellent organizational and time management skills; ability to prioritize.
• Good problem-solving and conflict resolution skills.
• High school diploma or general education degree (GED).
• One to three months of related experience and/or training; or an equivalent combination of education and experience.
• Demonstrated proficiency as a Showroom Sales Associate.