Consumer Banker IV; Bexley

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply.

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Participate in daily activities that align with the First Financial Bank Experience (FFB Experience), partnering with appropriate internal constituencies to provide service or solution expertise.
• Ensure client follow‑up calls are conducted in a timely manner.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive‑thru, by phone, and email as assigned.
• Model the way for peers and coworkers aligned with First Financials Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to the FCM.
• Partner with District Specialists to execute retail strategies and objectives to attract, retain, and grow core client relationships, fulfill client financial needs, and provide first‑class client experience.
• Function as a client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals set by management, collaborating with the District and lines of business to assist clients in meeting their financial needs.
• Provide digital assistance and service for clients establishing or needing support in using the bank’s online offerings.
• Stay informed and up‑to‑date on all bank products, processes, and procedures, especially those that are most complex.

• 3–4 years of experience in coaching and/or mentoring in a retail environment.
• 3–4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3–4 years of demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4–5 years of related experience and/or training, or an equivalent combination of education and experience.

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

• Ability to serve a wide variety of client needs according to bank policy and procedures.
• Ability to lead teams as needed.
• Ability to lead outside sales efforts.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks, and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification:
  Intro to Networking, COI and Community Development
• Consumer Banking Certification:
  Business Management Tool & Resources (First Force Training)
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending…