Front Office Manager

Front Office Manager (Pre‑Opening)

Location:

Sarovar Premiere Bhubaneswar

Role

Summary:

Lead the Front Office for a pre‑opening upscale hotel—set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.

Key Responsibilities:

- Build and implement FO SOPs (check-in/out, cashiering, night audit, concierge, bell desk).
- Set up PMS & systems (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.
- Hire, onboard, and train FO/GR/Concierge teams; run simulations and soft-opening trials.
- Ensure guest experience excellence, service recovery, lobby management, and VIP handling.
- Oversee cashiering, deposits, refunds, and night audit with zero-variance mindset.
- Enforce safety, data privacy, and brand compliance; coordinate closely with HK, ENG, F/&B.
- Night audit accuracy, cash variance (target: nil), check-in/out cycle time
- Team retention and training completion %

Qualifications:

- Degree/Diploma in Hotel Management (or related).
- 8–10 years in Rooms/Front Office, incl. 2–3 years as AFOM/FOM; pre‑opening preferred.
- Strong on PMS (Opera/IDS), MS Office; financial controls and service recovery.
- Excellent communication in English & Hindi;
Odia is an advantage.
- Professional grooming, high ownership, and comfort with opening timelines/shifts.
- It is diversity hiring and applicants from all genders are welcome to apply.