Front Office Manager

Front Office Manager (Pre‑Opening)

Location:

Sarovar Premiere Bhubaneswar

Role

Summary:

Lead the Front Office for a pre‑opening upscale hotel—set up systems and SOPs, hire and train the team, and deliver superior guest experience while ensuring operational controls and brand standards.

Key Responsibilities:

Build and implement FO  SOPs  (check-in/out, cashiering, night audit, concierge, bell desk).
Set up PMS & systems  (Opera/IDS or similar), key-cards, payment gateways, CRM/loyalty.
Hire, onboard, and train  FO/GR/Concierge teams; run simulations and soft-opening trials.
Ensure  guest experience excellence , service recovery, lobby management, and VIP handling.
Oversee  cashiering, deposits, refunds, and night audit  with zero-variance mindset.
Enforce  safety, data privacy, and brand compliance ; coordinate closely with HK, ENG, F

B.
Night audit accuracy, cash variance (target: nil), check-in/out cycle time
Team retention and training completion %

Qualifications:

Degree/Diploma in Hotel Management (or related).
8–10 years in Rooms/Front Office, incl. 2–3 years as  AFOM/FOM ;  pre‑opening preferred .
Strong on  PMS (Opera/IDS) , MS Office; financial controls and service recovery.
Excellent communication in  English & Hindi ;  Odia  is an advantage.
Professional grooming, high ownership, and comfort with opening timelines/shifts.
It is diversity hiring and applicants from all genders are welcome to apply.