Secretary​/Receptionist - York County District Attorney's Office

Job Description External

This job was posted by (Use the "Apply for this Job" box below). :
For more information, please see: /1366571

DISTRICT ATTORNEYS

OFFICE

Status:
Full-Time

FLSA:
Non-Exempt / Hourly

Salary: $18.21 - $20.09 hourly

Union: M.S.E.A. Grade 4

Reports To:

District Attorney or Designee

This full-time Secretary / Receptionist position will assist the District Attorney and staff with the efficient and accurate processing of all incoming phone calls and mail processing. This individual will serve as the initial point of contact for all walk-in visitors to the office.

Works under the general supervisor of the District Attorney and his/her designee who provides guidance on technical matters, and who reviews completed work assignments for conformance with established rules, regulations, and state laws.

• Greets a wide range of visitors to the District Attorneys Office and assists with directions, information, complaints and meetings.
• Initiates, receives and screens telephone calls, answer questions, provides essential information, and routes call to appropriate staff or office.
• Receives and assists with complaints and requests from the public and District Attorney staff; research inquiries and follows-up to ensure satisfaction where possible.
• Receives facsimiles and electronic mail and processes inquiries and information based on the importance and urgency of the information.
• Prepares daily notification email of personnel availability
• Accepts and records administrative fees and restitution per policy.
• Assist with other administrative tasks as needed.

Ability to apply confidentiality and considerable independent judgment

Provide general office support with a variety of clerical activities and related tasks

Being articulate and concise

Ability to diffuse tense situations

Ability to be empathetic in order to relay, exchange, or obtain important information.

Ability to handle information of a sensitive and confidential nature

Ability to maintain patience and display tact, compassion and understanding when dealing with demanding employees, citizens, attorneys, public officials, media, or others.

Ability to work in a team and independently as needed.

Consistently maintain a professional demeanor

Excellent time management

Excellent communication skills

Strong attention to detail

Must be able to work in a high paced environment and be able to handle multiple tasks simultaneously

High School Diploma

Minimum Of 1 Year Experience In An Office Setting.

Valid Drivers License

Must be 18 years of age.

Must be able to provide proof of U.S. Citizenship or legal right to work in the United States.

Must be able to utilize a computer and adapt to new technology.

Familiarity with Microsoft Office Suite is a plus but not a minimum requirement.

The physical demands described here are representative of those that must be met by the employee

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit for long periods of time; walk; use hands to type for in a repetitive motion; and reach with hands and arms. As well as on occasion lift 25 pounds or more.

A normal work schedule is required based on the needs of the office.