Assistant Service Manager

About the Company

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas worldwide.

Safe Harbor Great Island is seeking an Assistant Service Manager to support our world‑class service team and develop into a service manager.

• 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Fertility Assistance
• Relocation Opportunities
• Paid Uniforms
• Boating Discounts
• Tuition Reimbursement Program
• Tool Repurchasing Program
• ABYC Training

• Draft customer update emails detailing work progress.
• Inspect work, take photos for updates and customer communication.
• Document work completed.
• Perform quality control to ensure 100% completion and presentability.
• Research for estimates by reviewing past jobs and material pricing.
• Review work orders to ensure no details are missed.
• Interface with customers to provide personal touch during pick‑ups and drop‑offs.
• Other duties as assigned by the Manager.

• Follow SHM Safety and Environmental rules and complete required training.
• Wear required personal protective equipment (e.g., safety glasses, gloves, life jackets, hard hats).
• Report all accidents, injuries, spills, and near misses immediately.

• High school diploma or equivalent (required).
• 5+ years of relevant experience (preferred).
• Proficiency in Microsoft Office.
• ABYC and/or manufacturer certifications (preferred).
• Ability to ascend and descend a ladder.
• Must carry own tools.
• Ability to work in confined spaces.
• Ability to lift 50 pounds.
• Basic boat handling skills (plus).

• Eagerness to grow in a fast‑paced, industry‑leading company.
• Consistently treats others with dignity and respect.
• Serves others with humility and a positive attitude.
• Frequently demonstrates a bias toward action.
• Communicates effectively and courteously to build internal and external networks.
• Follows policies and procedures while seeking better ways to accomplish duties.
• Shows resolve and overcomes difficulties positively.
• Provides responsive service to teammates and members.
• Continuously puts forth extra effort to accomplish duties.
• Develops sound conclusions and makes data‑based decisions.
• Builds high‑performing teams and supports teammates’ professional development.
• Organizes, plans, and manages teammates and processes efficiently.
• Commits to continuous learning and growth.
• Acts with integrity and welcomes feedback.
• Coaches teammates through change and leads with positivity.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.