Product Manager; Retention and Rewards

We are a fast-growing consumer fintech platform focused on expanding access to education and helping students reduce financial burden. Operating at the intersection of fintech, education, and payments, we build scalable products that drive long-term value for millions of members. Our team prioritizes sustainable growth, strong unit economics, and meaningful user impact.

We are hiring a Product Manager, Retention & Rewards to own strategy and execution for increasing monthly active users (MAUs) and strengthening long-term engagement.

This is a high-impact individual contributor role with full ownership of retention and engagement initiatives. You will lead the roadmap for rewards, lifecycle engagement, and in-product experiences that deepen habit formation and long-term value.

You’ll collaborate closely with engineering, design, marketing, operations, and data to build durable growth loops and scalable retention systems.

• MAU growth and retention across key lifecycle milestones
• Rewards strategy and roadmap (earning, redemption, ledger experience, expansion)
• Lifecycle strategy across email, push, SMS, and in-product messaging
• Experimentation and analytics to identify high-leverage retention opportunities
• Cross-functional execution to ship features that increase engagement and long-term value
• Strategic input on product economics, user value, and support impact
• Platform-level thinking across rewards, engagement tools, and core user flows

• Proven experience as a retention, lifecycle, or rewards-focused product manager in a consumer or fintech environment
• Strong analytical capability and comfort working in SQL; able to build dashboards and use data to guide decisions
• Track record of leading high-impact initiatives in fast-paced environments
• Ability to translate complex retention mechanics into intuitive product experiences
• Strong communication and cross-functional collaboration skills
• Comfort operating in ambiguity and building from first principles
• A high-performing individual contributor who enjoys ownership and deep work