Regional Member Experience Specialist

Job Details

Job Location:

Belfast, ME 04915

Salary Range: $20.00 - $22.00 Hourly

Are you someone who loves creating meaningful connections and making a real impact in people’s lives? We’re excited to be opening our brand-new Belfast Branch and are looking for enthusiastic, service-driven individuals to join our team as a Regional Member Experience Specialist. This role is more than just helping members with transactions, it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard.

As a Regional Member Experience Specialist based out of our new Belfast Branch, you will play an important role in creating exceptional member experiences from day one. You will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver outstanding service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.

In addition to supporting our Belfast Branch, this Regional MES position will provide coverage and assistance at other branch locations as needed. As a member of the team at our newest location, you will help establish a welcoming, member-focused environment that reflects our commitment to exceptional service while building relationships across the communities we serve.

The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of one year related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented.

A high school diploma or GED is required.

The pay range for this position is $20/hr-222/hr based on experience.

This a Monday-Friday position.

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6free mental health sessions
• Wellness Reimbursement of up to $150