PSP Operations Manager
Listed on 2026-06-08
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Finance & Banking
Risk Manager/Analyst, Financial Compliance -
Management
Risk Manager/Analyst
Our client is a rapidly expanding international Fin Tech Payments company.
We need a senior payments operator who can lead day-to-day PSP operations with strong controls: settlements/payouts, reconciliation, disputes/refunds, incident response, and SOPs.
Must-have leadership experience (non-negotiable)
Candidate must have led (run end-to-end, accountable for outcomes) at least 2 of the 3 pillars:
- 1) Settlements & Merchant Payouts
Led payout runs, cutoffs, funding schedules, and exception handling; familiar with reserves/holds/rolling reserves.
Led dispute workflow (intake, evidence, submission, tracking, reporting); managed refund ops with controls; improved chargeback KPIs and timelines.
Note:
“Led” means personally ran the process and resolved exceptions—not only reporting or supporting.
- Understanding of scheme concepts (Visa/MC disputes and monitoring thresholds)
- Vendor escalation experience (processors/acquirers) with documented outcomes
- Data fluency:
Excel/Sheets at scale; exports/dashboards; SQL/BI is a plus - Controls mindset: SOPs, checklists, access controls, incident playbooks
- Walk through money flow from authorisation to payout — where do breaks happen?
- Describe your reconciliation workflow and top 3 recon breaks you have handled.
- Chargebacks spike 2x — what do you do in the first 24 hours?
- Processor delays funding — what actions and merchant communications do you run?
- Which KPIs do you track daily/weekly and what thresholds trigger action?
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