PSP Operations Manager

Our client is a rapidly expanding international Fin Tech Payments company.

We need a senior payments operator who can lead day-to-day PSP operations with strong controls: settlements/payouts, reconciliation, disputes/refunds, incident response, and SOPs.

Must-have leadership experience (non-negotiable)

Candidate must have led (run end-to-end, accountable for outcomes) at least 2 of the 3 pillars:

• 1) Settlements & Merchant Payouts

Led payout runs, cutoffs, funding schedules, and exception handling; familiar with reserves/holds/rolling reserves.

Led dispute workflow (intake, evidence, submission, tracking, reporting); managed refund ops with controls; improved chargeback KPIs and timelines.

Note:

“Led” means personally ran the process and resolved exceptions—not only reporting or supporting.

• Understanding of scheme concepts (Visa/MC disputes and monitoring thresholds)
• Vendor escalation experience (processors/acquirers) with documented outcomes
• Data fluency:
  Excel/Sheets at scale; exports/dashboards; SQL/BI is a plus
• Controls mindset: SOPs, checklists, access controls, incident playbooks

• Walk through money flow from authorisation to payout — where do breaks happen?
• Describe your reconciliation workflow and top 3 recon breaks you have handled.
• Chargebacks spike 2x — what do you do in the first 24 hours?
• Processor delays funding — what actions and merchant communications do you run?
• Which KPIs do you track daily/weekly and what thresholds trigger action?