Sr. IT Business Analyst

The Senior Business Analyst will work with business leaders to identify and translate complex and broad scope user requirements into user stories, design documentation, timelines process flows and other documentation as needed that have organization-wide applications. The position requires excellent written and verbal skills with the ability to facilitate meetings and larger workshops to drive continuous process and platform improvements.

• Provide subject matter expertise to guide the development and implementation of business solutions.
• Lead and facilitate requirements gathering sessions, workshops, and interviews with stakeholders to capture business needs accurately and translate the requirements into functional design specifications, user stories, use cases and business process flows while ensuring alignment with project goals.
• Manage and prioritize requirements in collaboration with product management and other cross‑functional teams.
• Adjust the requirements based on timeline, complexity and other business drivers.
• Work with Business and Technical teams to groom and prioritize work and ensure effective communication and delivery of high‑quality solutions.
• Define and document business dependencies and understand system intricacies for all integrated platforms.
• Analyze complex business processes, identify automation opportunities and reengineer processes to improve automation potential.
• Perform data mapping and define all the aspects of integration between platforms.
• Collaborate with project managers to plan and prioritize tasks, resources, and timelines for successful project delivery and identify, document, track, and communicate risks, assumptions, issues, and decisions.
• Document assigned feature sets and work with Quality Assurance to validate system functionality and ensure developed functionality conforms to specification.
• Lead User Acceptance Testing sessions and ensure successful operations handoff for launched features.
• Stay up‑to‑date with industry trends, best practices, and emerging technologies relevant to the business analysis field.

• Bachelor’s degree in Management Information Systems, Computer Science, Business or related field or equivalent professional experience.
• Eight or more years of experience as an IT Business Analyst or other relevant experience.
• Knowledge of Web based platforms and experience working with APIs.
• Experience with Agile/Scrum methodology.
• Experience in creating mockups, wireframes, and prototypes.
• Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.
• Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint).

• Project Management experience.
• Previous hands‑on quality assurance background with experience full‑cycle testing of functional requirements and managing requirements traceability.
• Scrum training and/or certifications.
• Certification in Business Analysis, such as CBAP or PMI‑PBA, is a plus.

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products including in Agile/Scrum and Waterfall project methodologies.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Proven experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies.
• Proficient in using business analysis tools such as Microsoft Visio, Excel, JIRA, Confluence and other relevant software.
• Demonstrated project management skills.
• Excellent understanding of the organization’s goals and objectives.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Logical and efficient.
• Keen attention to detail.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user‑friendly language.
• Highly self‑motivated and directed.
• Ability to effectively prioritize and execute tasks in a…