Manager of Site Reliability Engineering
Job in
Biddeford, York County, Maine, 04005, USA
Listed on 2026-06-07
Listing for:
ECI Software Solutions
Full Time
position Listed on 2026-06-07
Job specializations:
-
IT/Tech
Cloud Computing, SRE/Site Reliability, Systems Engineer, IT Project Manager
Job Description & How to Apply Below
The Site Reliability Engineering (SRE) Manager is responsible for leading the reliability, performance, operational excellence, and cost efficiency of ECI’s production systems across hybrid environments (cloud and on-prem). This role partners closely with Product, Development, Infrastructure, Finance, and Support teams to ensure platforms meet uptime, SLA, performance, and cost optimization objectives while supporting continuous delivery and business growth.
Responsibilities Operational Excellence, Reliability & Availability- Lead and manage SRE operations supporting 24/7/365 availability.
- Own uptime, SLA compliance, SLIs, SLOs, error budgets, MTTR, and incident trends.
- Oversee incident management, on‑call rotations, and post‑incident reviews.
- Lead Fin Ops practices across hybrid environments.
- Drive right‑sizing, optimization, and elimination of infrastructure waste.
- Establish cost visibility, allocation, and reporting.
- Define and maintain observability standards across hybrid environments, such as AWS, Azure and Vsphere.
- Utilize platforms such as Coralogix, Open Telemetry, and Fire Hydrant.
- Champion Git Ops practices and pull request governance.
- Lead Terraform-based infrastructure automation initiatives.
- Partner across Product, Engineering, Infrastructure, Finance, and Support teams.
- Lead, mentor, and develop a high‑performing SRE team.
- Leadership experience managing SRE, Dev Ops, or Infrastructure teams.
- Experience operating hybrid (cloud and on‑prem) production environments.
- Proven experience with Fin Ops and cost optimization initiatives.
- Experience with Git Ops workflows, Terraform, and observability tooling.
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 8+ years of experience in Site Reliability Engineering, Dev Ops, Infrastructure, or related disciplines, including people leadership.
- Cloud certifications such as AWS Certified Solutions Architect, Google Professional Cloud Architect, or Microsoft Azure certifications.
- Experience working in Agile/Scrum environments and managing work through tools such as Jira.
- Experience supporting high‑availability SaaS platforms and modernization initiatives.
- Experience driving application modernization efforts, establishing robust CI/CD frameworks that accelerate delivery cycles.
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