EMR Lead Support Specialist Job Biddeford area,Maine USA,IT/Tech

An EMR Informatics Specialist at Quincy Medical Group will serve as a key resource for optimizing the electronic medical record (EMR) experience for providers and staff across the organization with a primary focus on Epic. The role combines system support, workflow analysis, training, and process improvement, bridging the gap between clinical operations and technology.

Schedule & Work Environment

Full‑time, Monday‑Friday daytime hours
Position based in Quincy, Illinois
Occasional travel between QMG locations; hybrid or remote flexibility may be considered based on organizational needs
Collaborative environment with clinical, operational, and IT teams

Primary Responsibilities

Primary resource for Epic system support, optimization, and end‑user issue resolution across clinical and operational departments
Design, deliver, and maintain Epic training programs for new hires and existing team members, adapting content to role‑specific workflows and learning styles
Analyze workflow inefficiencies, identify system gaps, and recommend solutions that improve operational effectiveness and user experience
Partner with stakeholders to gather requirements, document workflows, and support system build or configuration enhancements
Troubleshoot complex EMR issues and coordinate resolution efforts while owning follow‑through and communication
Participate in Epic upgrades, new functionality implementation, module rollouts, and go‑live activities
Develop and maintain job aids, tip sheets, workflow documentation, and training materials
Monitor support requests and identify trends indicating training opportunities or system improvement needs
Collaborate with IT teams, clinical leaders, and department managers to support organizational initiatives
Maintain current knowledge of Epic functionality, healthcare regulations, clinical workflows, and industry best practices
Perform other duties as assigned to support informatics and operational excellence initiatives

Qualifications

Experience working directly within Epic in a clinical, operational, training, or IT support capacity
Epic Credentialed Trainer (CT) certification required or ability to obtain within an established timeframe after hire
Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions
Strong written and verbal communication skills, able to explain technical concepts to non‑technical audiences
High attention to detail and strong organizational skills
Ability to work independently, prioritize responsibilities, and manage multiple projects simultaneously
Clinical background in nursing, medical assisting, health information management, or a related healthcare field preferred
Experience in ambulatory, inpatient, or multispecialty healthcare settings preferred
Knowledge of healthcare informatics principles preferred
Additional Epic certifications preferred

Benefits

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance
Access to a mental health benefit at no cost
Employer‑provided life and disability insurance
$5,250 tuition reimbursement per year
Immediate 401(k) match
40 hours paid volunteer time off
Culture committed to community engagement and social impact
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non‑physician team members once eligibility requirements are met
Base pay range of $22.68 - $34.02 per hour, with actual pay determined by experience, education, certifications, geographic location, and internal equity
Potential for additional compensation through bonuses and other incentives

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