Manager In Training - Biddeford,ME Job Biddeford area,Maine USA,Management

Manager‑in‑Training (M.I.T.)

The Manager‑in‑Training (M.I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes to prepare to lead a team to ensure effective operation in serving customers at their location. The M.I.T. ensures that the team operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The M.I.T. will deliver an exceptional customer experience and results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

Make sure that workplace safety is Priority #1: follow all safety policies, complete all safety‑related training, lock out any unsafe equipment, and report any unsafe conditions or actions to a member of Management.

Learn the VIP way of building an Extraordinary Team that delivers a different and better customer experience to every customer.

Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below:

Hire the best associates in the area.
Develop a superior team:
- Ensure all store associates have taken and passed all required LMS training.
- Ensure all store associates complete any and all relevant vendor training.
- Make sure all associates are T.I.A basic automotive service certified.
- Career path with associates during structured coaching sessions.
- Sign up associates and provide study material for any applicable ASE certifications.
Properly schedule the team to meet our customers’ needs all hours of operation.
Effectively communicate with the team throughout the day: daily huddles and bi‑monthly store meetings.
Monitor e‑mail throughout the day for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers about their vehicle’s conditions and partner with them on necessary solutions.
Control the dispatching and assignment of work orders to technicians, ensuring the first available technician who can perform the work properly receives the order.
Attend off‑site meetings and training sessions as needed (typically several times per year).

Facility and Equipment Maintenance:

Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with the resources they need.
Manage daily preparation of location, service desk, and equipment prior to business start, and recover/secure location and unclaimed customer vehicles at close.
Maintain a clean service department throughout the day.
Inspect customer waiting area and parking lot for cleanliness each day before opening.
Enter any facility or equipment issues into the database.

Procedural Compliance:

Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Additional Responsibilities (perform other functions as required):

Communicate with other levels of management to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.

Performance Measurement

The M.I.T. supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly and monthly reports.

Standard Management Work Week

Schedule:

The standard expectation is a 5‑day work week and a minimum of 50 hours per week.
Attendance:
Arrive prior to each shift, be ready to perform duties at shift start, and work all scheduled hours as directed by management.

Required Qualifications

Knowledge, Skills, and Abilities

Strong people‑management and leadership skills: motivational, supportive, assertive, and decisive.
Excellent verbal and written communication.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time‑management skills.
Comprehensive understanding of automotive servicing and the industry.

Minimum Education al and/or Experience Level

Two years…

Manager In Training - Biddeford, ME