Service Manager; Hvac​/Plumbing

Benefits

• Bonus based on performance
• Company car
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Tuition assistance
• Vision insurance

The Service Manager champions our commitment to being the trusted partner our customers depend on through exceptional leadership and unwavering commitment to excellence.

• Hourly Rate: $45-$50
• Paid Time Off:
  Up to 4+ weeks vacation and sick time based on length of service
• Paid Holidays: 7
• Yearly Bonus
• Term Life Insurance: 100% Company Paid
• Retirement Plan: 3% company match
• Additional Insurance Available:
  Short-term disability, long-term disability, accident, and vision
• Paid Training and Development

• Lead and manage daily operations of the service department.
• Supervise and inspire service technicians through training and coaching.
• Supervise dispatchers to make sure revenue is maximized daily.
• Ensure work meets the exceptional standards of the company.
• Resolve escalated customer issues and maintain high levels of satisfaction.
• Track, communicate, and work with technicians to meet or exceed KPIs and manage team productivity, revenue, and callbacks.
• Coordinate with office and warehouse to ensure job readiness.
• Assist with hiring, onboarding, and retention of service staff.
• Oversee accurate billing, timesheets, and job documentation.
• Contribute to department budgeting and strategic planning.

• 8+ years in HVAC/plumbing service, including 2+ years in a leadership role.
• Experience with hydronic system service is a plus.
• Proven ability to drive team performance.
• Relentless commitment to customer service.
• Detail oriented, highly organized multi-tasker that is goal driven.
• Familiarity with dispatch/job tracking software (e.g., Service Titan).
• Proficiency using a computer and Microsoft Office applications.
• Strong technical knowledge of systems, codes, and service best practices.
• OSHA certification preferred.
• Knowledge of MA licensing requirements is a plus.

Lavallee Systems is an award-winning plumbing, heating and A/C company based in Eastern Massachusetts. Founded by Jim Lavallee and family owned for over 30 years, we have a reputation for excellent service, impeccable attention to craft, and a commitment to guiding clients to make informed decisions about their options for system repair and replacement.