Assistant Service Manager - Calais,ME Job Biddeford area,Maine USA,Management

ESSENTIAL DUTIES AND RESPONSIBILITIES

Make sure workplace safety is the priority. Follow all safety policies, complete safety‑related training, lock out unsafe equipment, and report any unsafe conditions or actions to a member of management.

Serve customers by consulting with them, building relationships, and following VIP processes to educate them about the condition of their vehicle based on mileage and the results of the MPI vehicle inspection.

Achieve better than average success in customer engagement, as measured by VIP Sales & Execution (SAX) score.

Learn and be able to successfully execute all managerial activities assigned by the Service Manager, and help lead the team to deliver a better customer experience to every customer.

Learn VIP’s processes and be prepared to execute the essential duties and responsibilities listed below:

Help the Service Manager develop a superior team.
- Ensure all associates have taken and passed all required LMS training.
- Have all associates complete any and all relevant vendor training.
- Make sure all associates are T.I.A. basic automotive service certified.
- Sign up associates and provide study material for any applicable ASE certifications.
Effectively communicate with the team throughout the day, participate in daily huddles, and attend bi‑monthly store meetings.
Monitor e‑mail throughout the day for customer appointments and communication.
Train, support, and deliver the 5‑for‑5 process to educate customers about their vehicle’s conditions and partner with them on any necessary solutions.
Control the dispatching and assignment of work orders to technicians, following the guideline that the first available qualified technician receives the work order.
Attend off‑site meetings and training sessions as needed, typically several times per year.

Maintain facility and equipment:

Ensure satisfactory maintenance, appearance, and condition of the facility to comply with security, safety, and environmental codes and ordinances.
Ensure satisfactory maintenance, appearance, and condition of equipment, providing the team with necessary resources for customer service.
Manage daily preparation of location, service desk, and equipment prior to business start, and secure the location and unclaimed customer vehicles at business close.
Maintain a clean service department throughout the business day.
Inspect the customer waiting area and parking lot for cleanliness each day prior to opening.
Enter any facility or equipment issues into the facility or equipment database.

Enforce procedural compliance, ensuring strict adherence to the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Communicate with other levels of management as needed to ensure compliance with service standards and company policies.

Serve as policy administrator in the assigned location when the Service Manager is not on site.

PERFORMANCE MEASUREMENT

The Assistant Manager supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK

Schedule: The standard expectation is a 5‑day work week of 40 hours.

Attendance: Arrive prior to each work shift, be ready to perform duties at shift start time, and work all scheduled hours as directed by the management team.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities
- Strong people‑management and leadership skills—motivational, supportive, assertive, and decisive.
- Excellent verbal and written communication.
- Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
- Strong organization and time‑management skills.
- Comprehensive understanding of automotive servicing and the industry.
Minimum Education al and/or Experience Level
- Two years of related experience in automotive service management.
- Completion of a two‑year college or technical school program (recommended).
- Or an equivalent combination of education and experience.
Certificates, Licenses, and/or Registrations
- Current, valid driver’s license issued in the state of residence.
- ASE Certification P2 –…

Assistant Service Manager - Calais, ME