Visitor Services Associate

Maine’s First Ship seeking Visitor Services Associate (Seasonal, Part-Time)

Schedule:

18 hours/week (Thursday, Friday, Saturday 9:30am-3:30pm)

Season:
June – September

Compensation: $18/hour

The Visitor Services Associate serves as the welcoming face of the organization, providing exceptional customer service and creating a positive, engaging experience for all visitors. This role supports daily operations at the visitor center, assists with admissions and retail sales. This is a part-time, seasonal position ideal for someone who enjoys working with the public, has an interest in history or education, and thrives in a dynamic, small-team environment.

• Greet visitors warmly and serve as the first point of contact
• Provide orientation to the site, exhibits, and daily programming
• Answer questions about the organization, local area, and historical topics

• Process admissions, memberships, and program registrations
• Operate point-of-sale (POS) system for gift shop purchases
• Maintain accurate cash handling and daily sales reconciliation
• Assist with merchandising, restocking, and maintaining an attractive retail space

• Open and close the visitor center as scheduled
• Ensure spaces are clean, organized, and visitor-ready
• Monitor exhibits and report any maintenance or safety concerns
• Support setup and breakdown of programs and events

• Help manage visitor flow during busy periods or special events
• Provide logistical support for staff and volunteers

• Strong interpersonal and communication skills
• Friendly, reliable, and professional demeanor
• Ability to work independently and as part of a small team
• Comfort handling money and basic technology (POS systems, tablets, etc.)
• Previous customer service, retail, or hospitality experience preferred
• Interest in history, museums, or education a plus

• Ability to stand for extended periods
• Ability to lift up to 25 lbs occasionally
• Comfortable working both indoors and outdoors in varying weather conditions

• Thursdays, Fridays, and Saturdays (approximately 6 hours per day)
• Availability required for the full season (June through September), including occasional holidays or special events

• A collaborative and mission-driven work environment
• Opportunities to learn about local history and public engagement
• Hands-on experience in museum and nonprofit operations