Inside Sales Supervisor

Posted 9 Days Ago Full Time Less than 10 Applies

Biddeford, ME 04007

Founded in 1866, Deering Lumber operates three locations in Maine, supplying building materials to customers across southern and coastal Maine and along the New Hampshire Seacoast.

The Inside Sales Supervisor provides leadership and direction for the delivery of services and support by the inside sales representatives to customers, vendors and fellow associates, as well as manages, plans, and directs overall service‑related issues and concerns related to the builder accounts and customer service.

• Implement procedures and processes to set the highest standard for service excellence and operational efficiency for the department.
• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Provide customer follow‑ups.
• Initiate telephone calls to customers to generate sales.
• Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability.
• Code and input customer orders, pricing information and additional data into the computer system.
• Create sales tickets.
• Maintain stock levels on the sales floor and in the stockroom.
• Operate and balance cash register daily.
• Research credits, returns, and late payments as needed.
• Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.
• Supervise a team of 4+ associates (direct and indirect reports), including budgeting, goal setting, and performance management, and provide feedback and input on hiring and terminations.

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

• High School Diploma or GED required.
• Associate's Degree preferred.
• Equivalent work experience may be considered in lieu of educational prerequisites.

• 4‑6 years experience in building materials supply specifically within distribution operations and sales support required.
• 1‑3 years supervisory experience in a customer‑oriented environment required.
• Demonstrated selling or operations experience required.
• Hands‑on experience in building supply, construction, or distribution industry required.

• Knowledge of business management operations including purchasing, sales, and personnel management.
• Strong problem‑solving, critical thinking, and creativity skills, along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment.
• Good math skills needed.
• Computer competency and good customer relations skills are required.
• Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast‑paced environment.
• Special knowledge required:
  Understand products and services provided, manage builder material needs to local distribution ability, credit process, and applicable building codes.
• Computer literate with Microsoft Office products.
• Ability to read material take‑offs, estimates, blueprints, and other such documents.

• Medical, Dental and Vision (starting the 1st of the month after 30 days).
• 401(k) with company match.
• Paid Time Off and Closed Holidays.
• Employee Discounts and Company Cookouts.
• Continuing education programs, paid training, and promotion from within.

Build Your Future Today With Deering Lumber.

Deering Lumber, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

Posted 9 Days Ago Full Time Less than 10 Applies