Account Manager

Dad/Talent Acquisition Manager @ Workyard

Workyard is a fast-growing venture backed startup that is developing an innovative workforce management platform for the construction market. In an industry where $300 billion is spent annually on labor, we are fundamentally changing the experience for companies and workers by adding trust, transparency, and technology to workforce management and enable smarter business decisions.

As an Account Manager, you will be responsible for client upgrades and annual renewals, ensuring that we can capture and/or retain revenue at the most critical phases of the customer journey. You'll be an active player in our growth, working with your current book of business to maximise upgrades and customer growth

This is a remote role within the US, and requires full US working right

• ies Consistently prospect your book to find opportunities to upsell and upgra
• de.
  
  Develop a deep understanding of your customer po
• ol.
  
  Deeply understand and communicate product features, product positioning and the value proposition for custom
• ers Perform live demos of new features and create sharable recordi
• ngs Communicate product updates, enhancements, and industry insights to clie
• nts Provide customer support where needed to overcome objections for renewals and upgra
• des Introduce customers to the referral program and build customer advocat
• es.
  
  Assist with inbound support chann

• ents4+ years of driving upgrades and retention with a track record of 100% or higher net reten
• tion Strong background in inside sales is benefi
• cial Experience working to target in an account management or customer success
• role Experience with nurturing a pipeline of upgrades with current clients without sacrificing relations