Housekeeping Team Member Apprenticeship Level 2 - Skern Lodge

Based in Appledore, North Devon we have been delivering outdoor activities, experiential learning and development training since 1976. We teach new skills, build confidence, fulfil your sense of adventure, and ensure you have boatloads of fun!

We have fantastic opportunities right now to begin your housekeeping journey at Skern Lodge or the Ultimate Adventure Centre, based in Bideford, Devon.

Our Housekeeping Team play an important role in providing the best experience for all of our guests and delivering exceptional customer service.

As a Housekeeping Team Member, you will be supported to achieve a Customer Service Level 2 apprenticeship.

Your main duties will include:

• Daily cleaning of public rooms, guest accommodation, and shower and toilet blocks.
• Preparation of rooms for incoming groups including making of beds.
• Cleaning the Instructor lounge and communal shower/toilet areas.
• Liaising with the Housekeeper to ensure high standards are being met.
• Pay attention to cleaning equipment and storage areas and report any shortages to the housekeeping manager.

You will be given full training and complete a nationally recognised Customer Service qualification working alongside our experienced team.

If you have experience in Housekeeping then that’s great, but it isn’t essential. What is needed is the willingness to learn whilst gaining practical skills and a commitment to achieving your Apprenticeship.

The ideal candidate should be able to work alone and in a team, use their initiative and be proactive in their approach to work. You'll also need to demonstrate:

• A can-do and flexible attitude
• A willingness to learn and develop

In return we offer:

• Access to Perkbox
  -Discounts and rewards across a wide range of shopping and lifestyle brands and well-being support
• Uniform provided
• Excellent support from a well-established team.

Maths and English at Level 2 (GCSE Grade
4) is desirable however we can provide Functional Skills as part of your development plan.

Experience with in Housekeeping is desirable.

• Customer care skills
• Initiative

You will be supported by an assessor throughout your apprenticeship.

As you progress through your apprenticeship your duties and responsibilities will alter as you develop the skills for a successful career in hospitality.

Training will be a mix of face to face and online learning.

You will gain a Level 2 Customer Service Apprenticeship Qualification.

Functional Skills in Maths and English if required.

Contracted Hours are 30 hours per week. You will be on a rota with some split-shifts required (9 - 4 pm, 5 out of 7 days per week). A driving licence and car would be an advantage due to shift times, as bus timetables don’t always align with working times.

We are looking for candidates who want to develop their career within the Housekeeping sector. Further training and next level qualifications are available.

Working week:
5 out of 7 days on a rota

Duration:
9 Months