Information Technology Helpdesk Support Technician

At Premier Marine, we believe that people come first
, and as a valued Information Technology Helpdesk Support Technician, you will play a crucial role in our family-owned business. Guided by our core values of Integrity, Excellence, Attitude, and Collaboration, you will join a dedicated team where your contributions matter. Here, you will assist with building the world’s best pontoons in a supportive environment that focuses on your personal and professional development.

We are committed to ensuring you thrive, so together, we can leave a wake that changes lives on and off the water.

This position is responsible for assisting in maintaining computer systems, hardware, and software as well as troubleshooting issues within the information technology infrastructure. The technician will be the front line for our employees, dealers, and suppliers for questions and issues, working in person and remotely resolving problems with efficiency and effective communication.

• Log and maintain user support requests in ticketing systems.
• Escalate complex or unresolved issues to the appropriate higher-level personnel.
• Document the history of issues to ensure accountability and tracking of submission to resolution.
• Enhancing the user experience through expedient and efficient resolutions.

• Create and maintain up-to-date documentation, instructions, and troubleshooting records.
• Respond and assist with technical inquiries regarding information technology systems.
• Diagnose and provide solution assistance with user issues in an appropriate and timely manner.
• Provide support with hardware and software installations, updates, and repairs.

• Strong and effective communication, both written and verbal.
• Experience and knowledge with common computer hardware and software systems.
• Problem-solving abilities and determination in resolving issues.
• Quality user support while working under pressure or with difficult users.
• Patient, friendly, and team-oriented with an openness to constructive feedback.
• Excellent attention to detail and organizational skills.

• Associate’s degree or equivalent education and experience.
• CompTIA, ITIL, or similar certifications preferred.
• Familiarity with Apple and Microsoft environments.
• Experience with information technology ticketing systems.

• Primarily an office-based role.
• Must be able to lift up to 20 pounds at a time.
• Must be able to work at a fast pace.

* The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Premier Marine, LLC retains the discretion to add duties or change the duties of this position at any time.

Premier Marine offers a comprehensive total rewards package designed to support employees’ health, well-being, and growth. Benefits include medical, dental, and vision coverage; life and disability insurance; 401(k) retirement savings; paid time off; paid holidays; volunteer PTO; and access to an Employee Assistance Program. Additional programs, including a referral bonus, leadership development opportunities, and participation in the Employee Boat Club, are also available.