Shipping and Packaging Lead

Acucraft Fireplaces – Big Lake, MN

Acucraft Fireplaces is seeking a hands‑on Shipping & Packaging Supervisor to lead outbound operations for our custom-built fireplace systems. This role is responsible for ensuring every product is packaged, protected, and delivered with a
white-glove, luxury-level experience
—from our shop floor to the customer.

This is a shop-floor leadership role, not a desk position. You will own how our product is received, handled, and experienced by the customer.

• Oversee daily outbound shipments (LTL and full truckload)
• Ensure all products are
  properly crated, palletized, and protected
• Develop and enforce
  packaging standards that deliver both:
  • Maximum Protection
  • Clean, professional, high‑end presentation
• Coordinate with production to ensure
  complete and on-time shipments
• Verify
  BOL accuracy, labeling, and special handling instructions
• Inspect loads for
  securement, stability, and weather protection
• Train and lead team members on
  precision packaging and handling
• Anticipate and eliminate issues that create stress for the customer at delivery

You will be expected to think beyond shipping logistics and ensure:

• Packaging is intuitive to unpack and does not create frustration
• The shipment reflects the quality of a
  premium, custom-built product
• Delivery does not create unnecessary burden on the customer or jobsite

• Managing
  multiple high-value shipments simultaneously without errors
• Building packaging that
  survives real-world handling (LTL especially)
• Spotting risks before they become damage claims or customer complaints
• Holding a team accountable and maintaining high standards of execution on the floor

• Hands‑on experience shipping
  heavy, fragile, or custom-built products
• Strong working knowledge of:
  • Crating and palletizing
  • Load securement and protection
  • LTL and truckload shipping
• Proven ability to stay organized in a
  fast‑paced, detail‑heavy environment

• Manufacturing or high‑end custom fabrication environment
• Experience reducing freight damage and improving customer delivery experience

• View shipping as “get it out the door” instead of customer experience
• Prefer working behind a desk vs. being on the floor
• Have only handled shipping paperwork without building or inspecting loads
• Struggle with organization, urgency, or attention to detail
• Avoid accountability when things go wrong

You own the final step before our product reaches the customer. Your work determines whether the delivery feels chaotic and stressful—or seamless and high‑end.