CAPS Customer Service Rep; Student Position

Overview

Job no: 497593

Work type: Student Employment - General

Location: Big Rapids, MI 49307

Categories: Student Employment - General

Position Title: CAPS Customer Service Representative (Student Position)

Location: Big Rapids, MI

Department: CAPS

Advertised Salary: $13.73

Summary of Position: In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with advertising events for the office, and assisting with daily task.

Position Requirements: Compassion and interest in working with students, faculty, staff, and employers.

• Some understanding of Ferris structures and resources
• Excellent customer service skills
• Some technology proficiency with Microsoft products and Canva
• Must have a 2.5 GPA
• Must be able to pass a background check for the university

• Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk
• Clean office areas and photobooth
• Respond to CAPS department emails
• Approve volunteer service hours
• Post-volunteer service opportunities
• Approve Handshake employers, jobs, and events
• Participate in regular staff meetings
• Advertise CAPS events
• Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
• Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service
• Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling
• Other duties as assigned

• Number of Positions Available: 2
• Documents Needed to Apply:
  Resume / Class Schedule
• Job Close Date:
  February 28, 2026
• EEO Statement:
  Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups.
  
  For more information on the University’s Policy on Non-Discrimination, visit:
  Ferris Non-Discrimination Statement.

Advertised: 03 Feb 2026 Eastern Standard Time

Applications close: 28 Feb 2026 Eastern Standard Time