IT Call Center Agent 1 (Student Position
Listed on 2026-08-21
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support
IT Call Center Agent 1 (Student Position)
Job no: 498035
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title: IT Call Center Agent I (Student Position)
Location: Big Rapids, MI
Department: IT Services
Advertised Salary: $13.73- $13.99
Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.
Position Requirements :- Must be able to work independently on assigned projects also.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
- Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
- Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
3
Documents Needed to Apply:Resume/Class Schedule
Job Close Date:September 30, 2026
EEO Statement:Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community atferris.edu . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups.
For more information on the University’s Policy on Non-Discrimination, visit:
Ferris Non-Discrimination Statement .
Advertised: 01 Aug 2026 Eastern Daylight Time
Applications close: 30 Sep 2026 Eastern Daylight Time
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