Desktop Support Technician

Position: Desktop Support Technician 3
Desktop Support Technician 3

Job no: 497465
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Staff, Clerical

Position Title: Desktop Support Technician 3

Location: Big Rapids (Main Campus)

Department:
54200 - IT Solution Center

Advertised Salary: $26.00 per hour; hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement

Benefits:

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

Clerical Tech Association (CTA)

FLSA: Non-Exempt

Temporary/Continuing: Continuing

Part-Time/Full-Time: Full-Time

Union Group: Clerical-Technical Association (MEA-NEA)

Term of Position: 12 Month

At Will/Just Cause: Just Cause

Summary of Position: Provide computer support services for assigned area(s) within the University community on campus and statewide

Position Type: Staff

Required Education: Associate's Degree in a computer related field or two years of completed college coursework in a computer related field.

Required Work Experience: Ten years of work experience in a computer and audio/video related support position.

Required Licenses and Certifications: Valid driver's license and good driving record.
Active Comptia A+ Certification.

Physical Demands:

• Office Environment
• Bending
• Carrying
• Inclement Weather
• Moving
• Reaching
• Sitting
• Twisting
• Balancing
• Climbing
• Driving
• Heights
• Lifting
• Pulling/Pushing
• Repetitive movement
• Standing

Additional Education/Experiences to be Considered: Bachelor Degree in a computer related field. Experience in a higher education setting. Additional industry related certifications

Essential Duties/Responsibilities:
* Manage computer lab and classroom spaces including start of semester classroom readiness, computer set-up, software and hardware upgrades, re-imaging, and maintenance.

* Facilitate and assist in supporting the computer needs of university faculty, staff, and students, including various hardware and software problems.

* Install Microsoft Windows, Apple MacOS, and other supported operating systems.

* Load standard and unique software.

* Test and evaluate various software applications and resolve workstation conflicts.

* Research, recommend, and assist in obtaining quotes for upgrading or replacing any computer related equipment/devices, or implementing new technologies.

* Prepare appropriate documentation for ordering materials and monitor progress of order from submission to deployment.

* Assist in strategic planning for the implementation of new technologies.

* Coordinate end-user software planning and procurement of all computer-related hardware and software, while promoting good licensing practice and educating end-users of software piracy laws.

* Strengthen communication within ITS by developing, editing, collaborating, and documenting computer usage and planning.

* Train users in the operation and minor adjustment of audiovisual electronic equipment and systems.

* Participate in the asset lifecycle management of hardware and software in partnership with IT's Automation and Continuity Team.

* Help maintain an accurate asset management system.

* Provide distance learning support and troubleshooting for microphones, audio/visual control systems, audio/visual equipment, document cameras, and software.

* Support audiovisual electronic equipment and systems, tools, and fixtures.

* Assist in the administration of the university's enterprise level applications.

* Assist with creating and maintaining Knowledge Management Articles.

* Reports directly to immediate supervisor as assigned.

* Responsible for maintaining the confidentiality of designated information.

* Travel to the State-wide locations as needed.

* Provide Remote Support for End Users.

* Document work and solutions into a ticketing system.

* Follow and remain familiar with the internal processes for the university.

* Operates university motor or personal vehicles safely while carrying out job responsibilities.

* Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty and staff to thrive authentically.

* Support, promote, and develop university student enrollment and retention initiatives.

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