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Student IT Help Desk Agent

Job in Big Rapids, Mecosta County, Michigan, 49307, USA
Listing for: Ferris State University College of Business
Apprenticeship/Internship position
Listed on 2026-08-06
Job specializations:
  • IT/Tech
    HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 19000 - 20000 USD Yearly USD 19000.00 20000.00 YEAR
Job Description & How to Apply Below

Ferris State University IT Services is seeking a student-position IT Call Center Agent I to handle inquiries from faculty, staff, and students in Big Rapids, MI. You will learn 15–20 basic resolutions and use the IT ticketing system to route complex issues to technicians.

The role emphasizes strong communication, teamwork, and the ability to work independently on assigned projects in a fast-paced environment.

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