More jobs:
Student IT Helpdesk & Call Center Agent
Job in
Big Rapids, Mecosta County, Michigan, 49307, USA
Listed on 2026-08-22
Listing for:
Ferris State University
Apprenticeship/Internship
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Ferris State University is seeking an IT Call Center Agent I (Student Position) in Big Rapids, MI. The role handles incoming support calls and tickets, aiming to resolve entry-level IT issues while learning 15-20 resolutions and routing more complex problems to technicians.
Ideal candidates communicate effectively, work well in teams, and can work independently on assigned tasks in a fast-paced university environment. Open to student employment through IT Services until the posted close date.
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