Assistant Community Manager

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, the company has decades of experience delivering exceptional value to partners. Since the beginning, its passion has driven organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living’s growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions.

Asset Living is a fast‑growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe “Together We Lead, Together We Succeed.” We empower each other to lead by example, collaborate, and evolve— inspired by our belief that we can continually improve as individuals and as an organization.

Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. Recognized as one of the nation’s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, Asset Living is committed to an inclusive culture and to being the most trusted partner in real estate, workplace culture, and growth opportunities.

The Assistant Community Manager is responsible for overseeing, under the supervision of the Community Manager, the everyday operations and financial functions of the housing community. As the Assistant Community Manager, you will play a vital role in the delinquency and collection of rent to optimize the property's cash flow and financial position. You will manage all phases of operations, including personnel, leasing, maintenance, financial, administration, and risk management in the absence of the Community Manager.

As an onsite leader, you will supervise all aspects of the property and staff to ensure compliance with the company's policies and procedures, safety and fair housing guidelines, and liability concerns.

• Responsible for posting all payments and income received from all applicants, current residents, and non-current residents accurately, timely, and efficiently.
• Responsible for processing and reconciling daily all account receivables.
• Monitors and follows up on bad debt to include preparation of late notices, resident and guarantor contact, and filing evictions.
• Supports the property in meeting budgeted revenues, expenses, and Net Operating Income.
• Posts of all charges to resident and non-current resident accounts; includes bill back of utilities where applicable.
• Handles all end‑of‑the‑month closing procedures and reporting.
• Maintains accurate and organized records; audits resident files to ensure accuracy.
• Walks units and posts all move‑out charges, statements, and security deposit refunds.

• Regular/daily onsite attendance is required.
• Uses consistent techniques & company directives to screen, hire, train, coach, and develop onsite staff.
• Ensures effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
• Promotes harmony and quality job performance of staff through support and effective leadership.
• Ensures staff compliance and consistency with company policies and procedures.
• Strategic leasing management: ensures staff leasing techniques are effective in obtaining closure, follow‑up procedures are met, signing/documentation of leases, and reporting systems are accurate and up to date.
• Implements marketing strategies & systems put in place by the annual marketing plan.
• Manages resident complaints, concerns, and requests to ensure resident satisfaction.
• Develops and implements resident retention programs (e.g., resident functions, special promotions, monthly newsletter).
• Effectively shows, leases, and moves in prospective residents.

• Manages excellent customer…