State Hospital IT Deskside Support

Job Overview

Functional

Title:

State Hospital IT Deskside Support (Big Spring)

Job Title: Network Specialist II

Agency: Health & Human Services Commission

Department: Institutional Support Hospital 4.2.5

Posting Number: 16191

Closing Date: 05/06/2026

Salary Range: $4,020.33 - $4,500.00 per month

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. You will support specialized care for Texans in need, working in a supportive environment that values teamwork and growth.

• (40%) Serve as front line technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software, and connectivity to network or telecommunications systems. Work closely with team members and perform PC desktop support, troubleshoot, and repair hardware and software, documenting within the assigned Help Desk system per Service Level Agreement.
• (25%) Install, monitor, and maintain hardware providing Local Area Network (LAN) services. Support Wide Area Network (WAN) equipment and services. Perform cable, hub/switch installations, limited router support, and monitor performance with the Data Center Services vendor.
• (20%) Install and maintain hardware and software on agency workstations and other systems. Maintain patch levels, connectivity, and security software as needed.
• (5%) Perform limited instruction and user support for customer staff and/or local partner agencies on available network, data and telecommunications hardware, application software, utilities, and procedures. Provide training individually or in groups.
• (5%) Conduct product evaluations for new software and upgrades to existing software, identifying potential benefits and recommending enhancements to network facilities.
• (5%) Assist in disaster response, recovery, or Continuity of Operations (COOP) activation and other related duties, which may require alternate shift patterns or locations.

• Knowledge of network facilities, data processing techniques, personal computer hardware and software, network operating systems, security software, and performance monitoring tools.
• Skill in verbal and written communication, troubleshooting and repairing IT-related hardware and software, and translating technical terms into non-technical language.
• Ability to recognize, analyze, and resolve network problems, train others, work in a team environment, seek assistance when needed, and adhere to HHSC guiding principles and codes of ethics.

Completion of CompTIA A+ training required within the first year of employment.

• Experience supporting Microsoft Windows desktop operating system in a LAN or WAN network environment.
• Experience providing hands‑on support for personal computer hardware and peripherals in LAN or WAN environments.
• Coursework toward certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco, or degrees in related fields can be considered as a substitution for required experience on a year‑for‑year basis.

Applicants must pass a fingerprint criminal background check and pre‑employment drug screen.

Males between the ages of 18‑25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state‑operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required; the position may require overtime, extended hours, and travel to other locations.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. Vaccinations for hepatitis B, measles, mumps, rubella, varicella, tetanus, diphtheria, pertussis, and influenza are required per CDC guidelines.

Salary

Note:

The salary offered will follow the HHS starting salary guidelines typically at or near the minimum of the salary range.

Military occupations that relate to the selection…