Sales Support Associate

We are currently seeking a motivated and detail-oriented professional to join our team in Billerica, Massachusetts as an:
Inside Sales Associate.

The Inside Sales Associate supports sales and marketing activities across our Security, Industrial, and Medical business units throughout North and South America. This role plays a critical part in supporting customer relationships, coordinating order fulfillment, and ensuring smooth operational execution.

• Receive and process customer purchase orders within the ERP system
• Coordinate order fulfillment and confirmations with internal operations teams
• Communicate logistics and shipment details to customers
• Manage import/export documentation and processes
• Generate and deliver customer invoices
• Receive and process RMA requests
• Open and manage RMA cases within the CRM system
• Coordinate communications and logistics between customers and service teams
• Support selected CRM administration activities

• Assist with lead generation and qualification
• Support customer issue resolution and general customer communications
• Handle incoming phone calls and emails
• Welcome office visitors and coordinate inbound/outbound shipments
• Process customer remittances
• Assist with inventory management activities
• Support preparation of marketing collateral including brochures, presentations, datasheets, and website updates
• Support trade shows, exhibitions, and marketing events
• Assist with office administration including invoices and supplies management

• 3–5 years of experience in import/export logistics or sales operations
• Familiarity with ERP systems, preferably Infor LN or Baan
• Experience with CRM platforms, preferably Salesforce
• Strong Microsoft Office skills
• Customer-focused mindset with excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Self-motivated, proactive, and team-oriented approach
• Fluent English communication skills, both written and verbal
• Additional language skills are considered an asset
• Bachelor’s degree in Business Administration or equivalent
• Experience in international business and/or scientific or high-technology industries is preferred

DT offers a challenging and rewarding opportunity within a growing international high-technology company. You will work alongside experienced professionals in a collaborative global environment while contributing to technologies that truly make a difference.

We offer a competitive compensation package and excellent benefits.

This position reports to the Vice President, Sales Americas and is based in our Billerica, Massachusetts office. Please note that this is an on-site position and not eligible for remote work.

Interested candidates are encouraged to send their resume and salary requirements through our recruitment system.